Call simulation. It's like a mock calls where in an assessor will act like a customer, sometimes an irate customer.. And they will check your soft skills..
Technical Support Representative Interview Questions
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Networking and intermediate knowledge of thewcinternet and computer operation.
Just the part of selling and the handling of irate customers.
Please describe a situation where you had to change your approach from what you originally wanted to do.
how do you react in a irate sitsuation?
How are you?
if your phone/internet/cables services were not working what's the first thing you'll do?
Give an example of a difficult customer and how did I resolve the customers problem or if the customer satisfied by end of call
Do you need any time off requests in the near future for a wedding, honeymoon, or other planned event?
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