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Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
the difference between router and switch
Not a question but I remember them mentioning how they couldn’t ask me certain questions in the interview due to laws and HR professional. I really appreciated that they abided by the rules in place and was impressed by their professionalism.
I was asked 2 technical questions, in addition to 2-3 behavioral questions.
Prior experience, challenges and achievements
Going over various aspects of product support and how to handle contacts.
Experience with google docs? Experience with APIs? Experience with consumer technical support?
Previous experience in a field, workflow and applications used on previous work. Some background check, studies, hobbies and why are you applying for a certain position. The process itself goes smoothly and interviewer tries to make you feel welcomed which helps a lot
Why are you applying for this position
Please give an example of a time you went above and beyond to provide exceptional customer service? Please elaborate on your current role, your day to day activities? What prior experience do you have that would directly relate to this position?
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