They asked me about the exposure in creation of stored procedure in ms-sql
Technical Support Specialist Interview Questions
Technical Support Specialist Interview Questions
A technical support specialist solves technical issues as they arise. Daily tasks may include providing help desk support for computer and software, troubleshooting equipment needs, and training staff in the latest tech tools.
Top Technical Support Specialist Interview Questions & How to Answer
Question 1
Question #1: Describe a time when you could not solve a problem. How did you resolve the issue?
How to answer
How to answer: Explain in detail how you solved a problem through resourcefulness and research. This experience demonstrates important skills employers look for in a technical support specialist. Highlight your resilience and ability to think outside the box when answering this question.
Question 2
Question #2: Describe a time when you faced a challenging customer service experience. How did you ensure quality service was provided to the customer?
How to answer
How to answer: Customer service skills are critical to the role of a technical support specialist. When addressing this question, be detailed in your response by laying out each step you took to ensure quality customer service was provided for the customer. Be sure to explain how you went above what was expected of you.
Question 3
Question #3: How do you make highly technical processes clear to customers or colleagues who are not technology-savvy?
How to answer
How to answer: Respond clearly by describing a highly technical process using concrete examples to make the concept easy to understand. Providing examples in your response demonstrates strength in interpersonal skills and customer service qualities.
18,037 technical support specialist interview questions shared by candidates
Do you want to work in shifts?
Why should I trust you? This is first time I met you?(I told him I want to leave my company because there is mishandling of funds and i don't want to be part of it)
Explain networking protocols and topologies
Explain OSI Model with examples of a protocol on each layer, 3 way handshake, SSL VPN, IPsec IKE wireshark capture, static route, OSPF and BGP, VLANs, subnetting, a lot of port numbers, ACL and stateful firewall and lots of Networking and VPN questions
The difference between transport and tunnel modes in IPSec?
nothing in particular
they will give u a specify situation question about vlan
How would I sell certain products of a portfolio
Are you okay with a position that is mostly a developer
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