What is Problem Management in ITIL Process?
Technology Intern Interview Questions
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What is ITIL Concepts?
In a situation where caller did not understand what you are explaining, what you would do?
What experience do you have as a help-desk associate?
What are the new help desk techniques you think would be helpful to improve the service?
How do you respond when you do not know the answer?
How you face the criticism?
Are you a team-player?
How important IT skills are in help desk service and how you keep yourself updated with those skills?
Do you really think that company or organization really needs a helpdesk?
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