A lot of questions haha
Technology Support Interview Questions
21,448 technology support interview questions shared by candidates
Tell me about a time you had to deal with a difficult customer?
Situation based technical questions on windows, Linux and MAC.
What kind of technical environment did you work in?
In the first round, they asked me some questions about Windows OS troubleshooting and some networking stuff. CompTIA A+ materials should be sufficient to answer these questions. 2nd round of interviews was entirely behavioral and it's all about Amazon's leadership principles. Prepare some good stories from your past experience, it could be work or school-related or your personal endeavors.
HireVue Questions : explain the time you failed in doing a task, When did you ask for help, the goal that you accomplished, How to improve the computer performance, what is IP address, Which kind of Microsoft application uses for calculation, and what is MAC address. Interview Questions: Explain: Firewall, DNS, VPN, ACL, SNMP Linux : cat,cd,ls,mkdir,chmod,grep Active directory and objects in it .PST refresh Group Policy IP lookup windows update where is the registry in Window And the one-hour behavioural question: The time you had a conflict with a customer, get feedback from the customer, achieve your goals...
1. What is your current Status 2. Drivers Liscense 3. Willingness to relocate 4. Citizenship status 5. Understanding the style of answers needed on next interview STAR methodology aligned with Amazons principles
Describe your most difficult customer and how you handled them
All were difficult quetions hey
1. What do you like to do in your free time, while at work? 2. What steps you will follow if you don't know how to solve issue while troubleshooting at work? 3. What is 169.xxx IP address? How to fix 169 IP address error? 4. how do you see all running applications in windows ? What is command in the CLI (Microsoft)? Can we also check it in Linux CLI? 5. What troubleshooting steps you will follow if the printer is not working? 6. Mircosoft service-related quest. (don't remember) 7. Totally don't remember
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