How do you handle working with patrons who are frustrated or upset?
Ticketing Agent Interview Questions
287 ticketing agent interview questions shared by candidates
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Describe a situation when you had to deal with an upset client. How did you deal with it? What was the result? Describe a situation when you went above and beyond your work expectations. Describe a high stress situation. What happened? Describe a situation where you were a part of a team. What was your role? What were the results?
Describe a time you worked on a team at a previous job, describe a time you encountered an unsatisfied customer, etc.
How long were you employed with your last employer? And the one before that?
explain how to handle the situation that your co-worker isn't honest to the company.
Describe a difficult customer
-Tell me a time where you went above and beyond to help a customer - Tell me a time you had to take on a leadership role and make decisions without the instructions of your supervisior
Why Delta Mention one time that you went above and beyond for a customer and what was the outcome Mention one time you had to act really quick facing a problem without supervision and what was the outcome…
Please describe a situation that you had to deal with where the customer or guest was upset.
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