• Changing and Improving What initiatives have you recently implemented to ensure high quality service? What metrics have you used to measure their success? • Leadership Tell us about a time when you have had to ensure your team/division understood your strategic direction. How did you make sure everyone understood it? • Communicating and Influencing Tell me about a time when you aimed to influence work for which you had no direct responsibility. How did you do this? • Working Together What was the most difficult stakeholder relationship you had to manage? Why and how did you deal with this? How would you go about assessing the health of a programme?
