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59 turkish interview questions shared by candidates

A customer calls in with a very complex technical service issue with their system. This is a difficult problem to solve and will take you a significant amount of time. What do you do? Select the best, neutral and worst response Escalate the issue and transfer the call straight to the Tier 2 support team since they would have more expertise. Put the customer on hold and call the Tier 2 support team to explain the issue and ask if you should transfer the call to them or try to solve it yourself. Tell the customer that you are happy to help them. Ask them the right probing questions, make sure you have understood the problem and use the resources available to you work through the issue. 1. Best response: Tell the customer that you are happy to help them. Ask them the right probing questions, make sure you have understood the problem, and use the resources available to you to work through the issue. This response demonstrates a willingness to assist the customer and takeitehe initiative to gather necessary information and utilize available resources to troubleshoot the complex technical issue. 2. Neutral response: Put the customer on hold and call the Tier 2 support team to explain the issue and ask if you should transfer the call to them or try to solve it
avatar

Customer Service Turkish Speaker

Interviewed at TP

4.4★
Jun 10, 2023

A customer calls in with a very complex technical service issue with their system. This is a difficult problem to solve and will take you a significant amount of time. What do you do? Select the best, neutral and worst response Escalate the issue and transfer the call straight to the Tier 2 support team since they would have more expertise. Put the customer on hold and call the Tier 2 support team to explain the issue and ask if you should transfer the call to them or try to solve it yourself. Tell the customer that you are happy to help them. Ask them the right probing questions, make sure you have understood the problem and use the resources available to you work through the issue. 1. Best response: Tell the customer that you are happy to help them. Ask them the right probing questions, make sure you have understood the problem, and use the resources available to you to work through the issue. This response demonstrates a willingness to assist the customer and takeitehe initiative to gather necessary information and utilize available resources to troubleshoot the complex technical issue. 2. Neutral response: Put the customer on hold and call the Tier 2 support team to explain the issue and ask if you should transfer the call to them or try to solve it

Select one of the following to determine the proper procedure for shutting down the computer Just unplug the computer Go to the Start menu and click “shut down” Push the lighted button on your processor It’s best to never turn off your computer The proper procedure for shutting down the computer is to go to the Start menu and click "shut down". The maximize button is used to: Expand a window to fill the entire screen Scroll slowly through a window Reduce a window to a button on the taskbar Return a window to its original size The maximize button is used to expand a window to fill the entire screen. How do you open a program when there are no icons on the desktop? Restart the computer Right click to reveal all icons Click the Start or Finder button and select the program from the menu It is not possible to open the program if no icons are on the desktop To open a program when there are no icons on the desktop, you can click the Start or Finder button (depending on your operating system) and select the program from the menu. Red wavy lines under text indicates: Character Mistakes Spelling Mistakes Grammatical Mistakes None of These Red wavy lines under text typically indicate spelling mistakes. It is a feature commonly found in word processors and text editors to help users identify and correct misspelled words. When sending a group email, how do you ensure that one or several recipients cannot see the names of other recipients? Select only one BB CC BCC CBB When sending a group email and you want to ensure that one or several recipients cannot see the names of other recipients, you would use the "BCC” (Blind Carbon Copy) option. Any computer parts that you can actually touch are considered to be Hardware Platforms Sytems Software Any computer parts that you can actually touch are considered to be hardware. Hardware refers to the physical components of a computer system that can be seen and touched, such as the processor, memory, hard drive, keyboard, mouse, and monitor.
avatar

Customer Service Turkish Speaker

Interviewed at TP

4.4★
Jun 10, 2023

Select one of the following to determine the proper procedure for shutting down the computer Just unplug the computer Go to the Start menu and click “shut down” Push the lighted button on your processor It’s best to never turn off your computer The proper procedure for shutting down the computer is to go to the Start menu and click "shut down". The maximize button is used to: Expand a window to fill the entire screen Scroll slowly through a window Reduce a window to a button on the taskbar Return a window to its original size The maximize button is used to expand a window to fill the entire screen. How do you open a program when there are no icons on the desktop? Restart the computer Right click to reveal all icons Click the Start or Finder button and select the program from the menu It is not possible to open the program if no icons are on the desktop To open a program when there are no icons on the desktop, you can click the Start or Finder button (depending on your operating system) and select the program from the menu. Red wavy lines under text indicates: Character Mistakes Spelling Mistakes Grammatical Mistakes None of These Red wavy lines under text typically indicate spelling mistakes. It is a feature commonly found in word processors and text editors to help users identify and correct misspelled words. When sending a group email, how do you ensure that one or several recipients cannot see the names of other recipients? Select only one BB CC BCC CBB When sending a group email and you want to ensure that one or several recipients cannot see the names of other recipients, you would use the "BCC” (Blind Carbon Copy) option. Any computer parts that you can actually touch are considered to be Hardware Platforms Sytems Software Any computer parts that you can actually touch are considered to be hardware. Hardware refers to the physical components of a computer system that can be seen and touched, such as the processor, memory, hard drive, keyboard, mouse, and monitor.

A phone call comes in from a customer who is yelling and tells you they are extremely disappointed in their purchase. What do you do? Select the best, neutral and worst response Ask the customer not to yell at you as you are going to try to help them. Apologize for the situation and assure them that you will do what you can to help. Tell the customer that you understand and ask what would make the situation 1. Worst response: Ask the customer not to yell at you as you are going to try to help them. This response may escalate the situation further and create more tension. It is not recommended to directly confront the customer about their behavior. 2. Best response: Apologize for the situation and assure them that you will do what you can to help. This response acknowledges the customer's disappointment, shows empathy, and offers reassurance that their concerns will be addressed. 3. Neutral response: Tell the customer that you understand and ask what would make the situation better. While this response shows some empathy and willingness to find a resolution, it could be improved by including
avatar

Customer Service Turkish Speaker

Interviewed at TP

4.4★
Jun 10, 2023

A phone call comes in from a customer who is yelling and tells you they are extremely disappointed in their purchase. What do you do? Select the best, neutral and worst response Ask the customer not to yell at you as you are going to try to help them. Apologize for the situation and assure them that you will do what you can to help. Tell the customer that you understand and ask what would make the situation 1. Worst response: Ask the customer not to yell at you as you are going to try to help them. This response may escalate the situation further and create more tension. It is not recommended to directly confront the customer about their behavior. 2. Best response: Apologize for the situation and assure them that you will do what you can to help. This response acknowledges the customer's disappointment, shows empathy, and offers reassurance that their concerns will be addressed. 3. Neutral response: Tell the customer that you understand and ask what would make the situation better. While this response shows some empathy and willingness to find a resolution, it could be improved by including

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