Elevator pitch question, tell me about yourself. Free form conversation.
User Support Interview Questions
9,398 user support interview questions shared by candidates
What is your favorite research method? Why are you interested in this role?
I was given an assignment; I have to create a self service flow for a customer who wants to return damaged items in the last order. I was given a reference flow before starting
Had a question about team dynamics at one of my previous jobs. Having only worked part time restaurant jobs through college, this was unexpected.
What's your favorite non-Facebook app? Imagine that app has had a lot users suddenly leave and not come back and you want to know why they left / aren't coming back. How you would research that question?
Questions having more than one 'right' answer.
How would you change facebook? How would you change the help center?
Why do you want to work for Facebook?
Someone asked about a gap in my work experience. It was possibly the most difficult question of the interview (OK, being sarcastic).
I was asked to prepare a research plan around a specific challenge, and had a couple days to prepare for it.
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