How do you know when a design is done?
User Support Interview Questions
9,402 user support interview questions shared by candidates
Basic UI related and fancy terms questions.
What's something you dislike about a social media app? Design a study to fix that problem.
Data shows lots of users are uninstalling an app just a few weeks after starting to use it. How would you design a research study to understand what's happening?
What cross-functional teams did you work with?
Are you more qualitative or quantitative?
Name a non-facebook application. After answering, the interviewer asked "How would you conduct a study to understand the pain points people face using this application and low engagement?" given that you only have 3 weeks to do so. Based on your answer, the interviewer would push for further details and nudge you on how exactly you would do things. The purpose is to understand how you think, so it's encouraged to think out loud.
How do you think facebook would be able to detect site abuse of the community standards proactively without the user having to report?
How would an ATM machine look like in 20 years?
A design term was used, which I was not familiar with, and had never heard used in financial IT departments. (Sorry, have forgotten the word now.)
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