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      vCom Solutions

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      Customer Success Manager Interview

      Jun 17, 2016
      Anonymous employee
      San Ramon, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at vCom Solutions (San Ramon, CA) in Jan 2016

      Interview

      Very impressed how the whole interview process was handled. There were multiple interviews involved which includes the hiring manager as well as very productive open discussions with the team you will be working with. Not only were they making sure you were a good fit for the company but they wanted to sure that vCom was the right choice for you.

      Interview questions [1]

      Question 1

      Wasn't the usual interview questions that you would expect. Most were related to how you would handle certain Customer situations and your work ethic.
      Answer question
      2
      avatar
      vCom Solutions response
      9y
      We always aim to please! Thank you for taking the interview journey with us and providing feedback on your experience. Welcome to the vCom Family!

      Other Customer Success Manager Interview Reviews for vCom Solutions

      Customer Success Manager Interview

      Aug 10, 2021
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at vCom Solutions in Nov 2020

      Interview

      The process was easy, a phone interview was set up within 2 weeks of sending my resume. The woman I spoke with was in Human Resources, very nice and easy to talk to. I felt very comfortable.

      Interview questions [1]

      Question 1

      How do I prioritize my work when I have multiple deadlines to meet?
      Answer question

      Customer Success Manager Interview

      Apr 30, 2019
      Anonymous employee
      San Ramon, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at vCom Solutions (San Ramon, CA) in Apr 2019

      Interview

      The hiring process was so different but rewarding at the same time. The interview process started with a phone interview with the talent management specialist who is amazing! She makes you feel so welcome! You then take a PI “quiz” that is indescribable but very interesting once you get your results. It is basically a personality test that guides them in the selection process based on “standards” for each position. I then had another phone interview with the manager of the CSM team, which then lead to an in person interview with the talent management specialist, the manager, and the coo. After my in person interview I had a follow up phone interview with the manager to discuss some follow up items from the in person interview which was greatly appreciated and allowed for some additional information. The office is very comfortable and modern. Everyone is so friendly and positive. The energy in the office is like no other that I have experience!

      Interview questions [1]

      Question 1

      The questions were more so personality and work ethic questions from what I can remember
      Answer question
      avatar
      vCom Solutions response
      7y
      So excited to hear that you enjoyed your interview experience! From interviews to our assessments, we're always aiming to create a positive experience while assessing a mutual fit. We've been using the PI for more than a decade to help us learn more about each candidate's natural behaviors. It's been a valuable tool to help us align personas with the demands of each role. Welcome aboard! Looking forward to working with you!

      Customer Success Manager Interview

      Dec 10, 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at vCom Solutions

      Interview

      The interview process was very thorough. I met with several members of the organization which allowed me to get a well rounded picture of the company. The process took several weeks however my HR point of contact kept me updated along the way.

      Interview questions [1]

      Question 1

      One of my interviewers asked "What personality trait did I possess that I felt would be an asset to there organization?"
      Answer question
      avatar
      vCom Solutions response
      7y
      Thanks so much for leaving us feedback on your interview experience. While the process can sometimes seem a bit long, it's always our aim to keep our candidates in the loop and up to date. Glad to hear this was your experience as well. Congrats on your offer and welcome to vCom!

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