What skills have you acquired previously that make you suitable for this job?
Visitor Services Interview Questions
625 visitor services interview questions shared by candidates
What are your weaknesses and strengths?
How go about checking the security of gallery
Name a time you experienced a difficult customer and how did you handle it?
Are you familiar with the museum's membership structure?
Group activity 1: Given a picture of an object in the museum, had to find it and answer about 6 different questions about it. Then give a max 2 minute group presentation of the information to one of the staff members. We split the q's as a group for efficiency, which worked well. Group activity 2: Pick 2 V&A shop items on the table and give a max 2 min group presentation on their relevance to the object we focused on in activity 1, how we would sell them, upsell opportunities, etc. 1-1 interview: 1) Tell us about a time where you received good customer service. 2) Tell us about a time where you had to have a difficult conversation. 3) What would you do if you were staffing a gallery and no-one was there, how would you remain alert and interested? (not exact wording, essentially how would you remain preoccupied. I talked about my great imagination)
What are your strengths and weaknesses?
Why do you want to work here?
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