The MT/Path Spec Laboratory Services Manager oversees all aspects of the daily operations to include but not limited to: personnel management, workload, quality assurance, policies/procedures, billing, coding, regulatory compliance, financial management, , clinical trials, outreach, business development and assisting with any internal/external service needs. Manages workload efficiency, provides technical and operational direction to the team in support of laboratory functions.

Essential Job Statements

Personnel Management: Responsible for managing, directing, mentoring, and leading the team. Manages recruitment, onboarding, personnel records, performance management and employee relations. Fosters a positive work environment, resolving conflict with empathy within the team to maintain a productive culture and work environment. Maintains policies and procedures while ensuring regulatory and safety compliance.

Operations Management: Manages the day-to-day operations to include: workflow efficiency, productivity, patient safety, utilization of resources and personnel training and compentency. Ensures laboratory services meet all accreditation, regulatory and billing compliance standards.

Ensures appropriate CPT code selection, billing compliance with the OIG Laboratory Compliance Plan and accurate claim submission with appropriate NPI designations (where applicable). Oversees the quality management of point of care testing in the acute and ambulatory environments

to ensure accuracy of results, efficiency of processes and staff competency (where applicable). Oversees the central support hub for laboratory operations to manage high call volumes from health care providers related to diagnostics, communication of critical lab values, and sample tracking and specimen collection information. (where applicable). Oversees pathology laboratory information system operations which includes coordinating and managing the activities of pathology web designer, pathology software and hardware support team and pathology programmers. (where applicable) · Makes informed decisions based on strong technical knowledge, as appropriate to laboratory discipline. Collaborates with pathologists, faculty, clinical and support teams. · Track and analyze operational performance metrics, identify areas for improvement, develop and implement performance improvement plans and prepare reports for pathology leadership. Investigate and respond to Safety Events and Patient/Provider complaints.

Leadership, Communication and Customer Relations: Promotes a culture of positive guest relations and customer service in alignment VCUHS standards. Serves as a liaison between the pathology and other areas, maintaining professional and respectful communication. Fiscal Responsibilities: manages designated cost center (s), budget preparation and monitoring, financial planning, and cost control while adhering to regulatory compliance.

Communication and Engagement: Works closely with Pathology leadership and other internal/external customers to support the mission of VCUHS and the Department of Pathology. Fosters a positive work environment, increase team involvement, recognition and satisfaction.

Compliance and Regulatory: ensures compliance with departmental policies, HIPAA, CLIA, CAP, FDA and TJC accreditation agencies. Ensures pathology billing is compliant with CMS and OIG standards, healthcare regulations for payors and service agreements

Quality Improvement: Analyze processes, systems and outcomes to identify inefficiencies and opportunities for improvement. Ensure that processes and services adhere to policies, regulations and standards of accreditation. Engage in troubleshooting, project management and training to support of process improvement initiatives.

Miscellaneous: Performs additional responsibilities as required to support departmental operations and organizational goals.

Patient Population: Neonates (0-4 weeks), Infant (1-12 months), Pediatrics (1-12 years, Adolescents (13-17 years), Adults (18-64 years), Geriatrics (65 years and older)

Employment Qualifications

Required Education: Bachelor’s Degree in Medical Laboratory Science (MLS)/Clinical Laboratory Science (BSCLS)/Medical Technology (MT) from an accredited program OR a Bachelor's Degree in a Biological Science* in addition to graduation from an NAACLS-accredited CLS/MT certificate program OR Bachelor’s Degree in a Life, Biological or Chemical Science with 15 or more years of on the job training in a hospital health care environment in a specific lab discipline performing high complexity testing in blood banking, chemistry, hematology, microbiology, immunology , clinical microscopy, histology, cytology or molecular genetics

Preferred Education: Master’s Degree in Medical/Clinical Lab Science (MSCLS) from an accredited program or ASCP Specialty Certification

Licensing/ Certification

Licensure/Certification Required: Currently certified in one of the following: Medical Technologist/Medical Laboratory Scientist/Clinical Laboratory Scientist by the American Society for Clinical Pathology or MLS/CLS by the National Credentialing Agency or equivalent ASCP categorical certification or American Medical Technologist (AMT); Histotechnician (HT); Specialist in Cytotechnology (SCT); Specialist in Molecular Biology (SMB); Pathologists’ Assistant (PA); by the National Credentialing Agency; or Equivalent ASC P categorical certification or equivalent certification. Certified Professional Coder Certificate from the American Academy of Professional Coders (within 18-months of hire into the position)- only applies to pathology billing lab section

Licensure/Certification Preferred: Certified as a Medical Technologist/Medical Laboratory Scientist/Clinical Laboratory Scientist by the American Society for Clinical Pathology or MLS/CLS by the National Credentialing Agency or equivalent ASCP categorical certification or American Medical Technologist (AMT). Histotechnician (HT); Specialist in Cytotechnology (SCT); Specialist in Molecular Biology (SMB); Pathologists’ Assistant (PA); or Certified as a Clinical Laboratory Scientist (CLS) by the National Credentialing Agency (NCA); or Equivalent ASC P categorical certification or equivalent certification. Currently Certified as a Professional Coder Certificate from the American Academy of Professional Coders- only applies to pathology billing manager.

Minimum Qualifications

Years and Type of Required Experience · Minimum of 5 years of supervisory/management laboratory leadership experience

Other Knowledge, Skills and Abilities Required: N/A

Other Knowledge, Skills and Abilities Preferred: N/A

Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids. * May be exposed to human blood and other potentially infectious materials. * May have periods of constant interruptions. Prolonged periods of working alone.

• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Climbing, Balance, Bending
Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – far, Acuity – near

Hazards: Depth perception, Use of Latex Gloves, Exposure to Toxic/caustic/chemicals/detergents, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to potential electrical shock, Exposure to high pitched noises, Gaseous risk exposure

Mental/Sensory – Emotional
Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change

Days

EEO Employer/Disabled/Protected Veteran