Is ADP a good company to work for as a Associate Customer Service Representative?

Associate Customer Service Representative professionals working at ADP have rated their employer with 3.9 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Associate Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Associate Customer Service Representative interview questions at ADP .

What are the top reviewed jobs at ADP?

District Manager (1670) , Associate District Manager (635) , Payroll Specialist (417) , Implementation Specialist (386) , Member Technical (380) , Consultant (357) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (298) , Project Manager (246) , Sales (241) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1620 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1440 reviews)); "Flexible and good work life balance" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1100 reviews)); "Very flexible and good pay" ((in 745 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 835 reviews)); "Some managers are bad apples but not all" ((in 487 reviews)); "low salary and very influenced" ((in 464 reviews)); "Poor upper management." ((in 159 reviews)); "Can be stressful and long hours" ((in 152 reviews))

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ADP

ADP Associate Customer Service Representative reviews

3.9

65% would recommend to a friend

(27 total reviews)

Maria Black

Not enough data to show CEO approval

77% positive business outlook

Ratings by category

3.9

Culture & values

3.7

Career opportunities

3.5

Diversity & inclusion

3.1

Work/Life balance

3.1

Senior management

2.3

Compensation and benefits

Associate Customer Service Representative employees have rated ADP with 3.9 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Associate Customer Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Customer Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

27 reviews

5.0

Nov 7, 2025

Good Company

Associate account manager

Recommend

CEO approval

Business Outlook

Pros

Time off, work enviroment and work life balance

Cons

Pay, increased work-related stress and burnout from heavy workloads

ADP Response

6mo

We really appreciate your review and rating. Thank you for sharing insights with us on Glassdoor. Your feedback is valuable to us.

3.0

Jun 27, 2025

Great learning opportunity with strong people but high stress and structural inefficiencies

Associate account manager

Recommend

CEO approval

Business Outlook

Pros

-Fantastic colleagues—supportive, smart, and collaborative team culture -Excellent exposure to clients and cross-functional departments -Deep dive into HCM systems like ADP Workforce Now; lots of technical and strategic growth -Opportunities to build client relationships and be seen as a trusted advisor -Clear pathways to promotion if you advocate for yourself and hit performance metrics

Cons

-High workload and pressure to manage large client portfolios with limited internal resourcing -Internal processes can be slow, siloed, and overly complex, especially when trying to resolve cross-team issues -Emphasis on responsiveness can blur boundaries and increase burnout risk -Training/onboarding varies wildly depending on your team—lots of “learn as you go” -Pay does not always reflect the level of responsibility or emotional labor required

3.0

Oct 25, 2024

Salary for New Hires

Associate account manager

Recommend

CEO approval

Business Outlook

Pros

ADP has amazing company culture and great leadership.

Cons

The pay is too low for the current economy.

ADP Response

Thank you for the review and rating.

Viewing 1 - 3 of 27 Reviews

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ADP Associate Customer Service Representative reviews

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Good Company

Great learning opportunity with strong people but high stress and structural inefficiencies

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