Is ADP a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ADP have rated their employer with 3.8 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Customer Service Representative CSR Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ADP .

Does ADP pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ADP with 2.7 out of 5 stars based on 28 anonymously submitted employee reviews. This is 25.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at ADP .

What are the top reviewed jobs at ADP?

District Manager (1669) , Associate District Manager (634) , Payroll Specialist (417) , Implementation Specialist (386) , Member Technical (380) , Consultant (356) , Senior MEMBER TECHNICAL (324) , Implementation Consultant (302) , Sales Associate (298) , Project Manager (246) , Sales (241) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1674 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1451 reviews)); "Flexible and good work life balance" ((in 1434 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1060 reviews)); "Very flexible and good pay" ((in 753 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 823 reviews)); "Some managers are bad apples but not all" ((in 488 reviews)); "low salary and very influenced" ((in 477 reviews)); "Middle and upper management had too much change in personnel and directions. it was very discouraged and confusion." ((in 160 reviews)); "Can be stressful and long hours" ((in 148 reviews))

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ADP

ADP Customer Service Representative CSR reviews

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3.8

24% would recommend to a friend

(28 total reviews)

Maria Black

7% approve of CEO

46% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

2.9

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

2.3

Work/Life balance

Customer Service Representative (CSR) employees have rated ADP with 3.8 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

4.0

Jun 2, 2026

Great learning opportunity, but expect mandatory overtime

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great opportunity Lots of learning

Cons

Mandatory Over time during peak hours

4.0

Jan 31, 2026

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good salary, good people, good workplace

Cons

strict management, pressure, overall a good workplace

3.0

Jan 22, 2025

salary

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good salary, co workers and manager

Cons

no contrast to mention here

Viewing 1 - 3 of 28 Reviews

Jobs at ADP

Associate Client Support Consultant

Associate Client Support Consultant - Chat Team

Associate Client Support Consultant - Chat Team

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ADP

ADP Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great learning opportunity, but expect mandatory overtime

Good

salary

Jobs at ADP

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