Access One reviews

Per mid level leadership, the company communication is separated by the departments and it is encouraged to keep the departmental division. This may be a normal occurrence in many places, however the means in which it is communicated gives the impression that there are consequences for not doing as instructed. When hired I was told that ideas for process improvements were welcomed. After 6 months in the department with none of my ideas considered, I decided to simply put my head down and continue to work through what was in place as my ideas would not be taken serious and I had a large work load. No communicated vision from leadership/ownership. Seems as though no one below the executive level knows where the company is headed as there has not been a quarterly or annual recap of the company. A State of the Union, CEO/Chairman's Letter, MD&A, Town Hall, etc. would be great to help the employees work towards and believe in the goals of the organization. These are common issues of smaller companies and attention to detail and coaching team members into leaders would be beneficial.

Where to start? Lack of leadership? Crazy turnover? No loyalty to their senior employees? You name it. The management will literally tell you how great of a job you are doing and then let you go without warning the next week. Some people are backstabbers, so you have to watch out for that - they will gladly scapegoat you for issues if they can. Training? Bwahahaha - Google is your trainer. Customers are constantly upset. They will not staff correctly. Alerts? Sure, they are generated. But that stack of thousands of alerts are not touched because the staff cannot keep their head above water to do them. Sorry clients, those aren't being reviewed. Oh, and they will literally take ANY client and expect you to support it. No standardization on equipment. Server 2008? Sure! That gaming rig that is being used as a server? Sure we can support that. Google Wifi? Yeah! No problem!