Accruent reviews

3.1

56% would recommend to a friend

(628 total reviews)

Bill Pollak

54% approve of CEO

42% positive business outlook

Accruent has an employee rating of 3.1 out of 5 stars, based on 628 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Accruent employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

628 reviews
1.0
Sep 13, 2016

Company Going Under

Recommend
CEO approval
Business Outlook

Pros

Free snacks. Open PTO (kinda).

Cons

No work/life balance at all. Either suck it up and work long hours or get laid off. You know those long work hours you put in? Well, they're not going to give you any sort of pay raise, bonus, or some days off or anything...cause that would hurt our bottom line. Currently, they are in a salary freeze and no bonuses will be paid out to employees. EBITDA started not meeting projects so they laid off a bunch of people too (these people literally just disappear from the company. There one day and gone the next). We literally had a company meeting where they said "no one would be laid off" and two weeks later, layoffs.

2.0
Aug 23, 2016
Recommend
CEO approval
Business Outlook

Pros

Accruent is a big company with a lot of options for finding your perfect niche in the company. If you don't like your current role, you have opportunities to transfer out. I'm not saying that you'll actually get that opportunity, rather just that the opportunities are there. Also, the people were awesome.

Cons

I'll just rattle these suckers off: 1) Extremely low compensation. You're better than what they offer you - I guarantee it. 2) Over-contracted employee agreements. Does Accruent really need to force kids just getting out of college to sign an agreement (non-competes, non-solicits) that can affect the rest of their careers? 3) Extremely high turnover. I had literally everyone above me in the chain of command quit while I was there. When I say literally, I mean everyone from the CEO all the way down to my direct manager. 4) Mundane, repetitive work. At least in my experience, I was never given the latitude to go out and automate something. We always had just enough time for every project to do it by hand. This made everything super tedious. 5) There were two cultures at Accruent. There was the culture of the people teams and telecom and then there was the rest of the company. I would constantly hear of off-sites and team outings for some teams in the company, but not others. That made for a very bipolar culture. 6) No innovation. Not once did I ever hear of something groundbreaking happening at Accruent.

2.0
Aug 7, 2015

Attempts Best of Both Worlds, Achieves Neither

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are positive trends afoot in the culture, led by the COO, but the knowledge gap and the disconnect between the executives and the line staff is so prominent, it's hard to think there are any fixes in the near future. Perceived achievers are given tremendous flexibility.

Cons

While the Executive Team has undergone significant restructuring since my tenure and brought in true leaders, perverse incentive structures still pervade the company. The majority of the Tier II (middle management) benefitted from the chaos of rapid-paced, get it done environment of a start-up. If you were fortunate to arrive 2 years ago or more and were competent, you were quickly promoted to a position beyond your competency (the Peter Principle is rampant though out the company). Not only does this hinder the longterm growth of the company, but it has created a system in which employees with greater life and professional experience are often blocked in promotion paths by managers seeking to maintain internal standing/influence. This is starkly true in the stack rank process, in which the comments of one (manager) supersede numerous offsetting (positive) comments by peers. Multiple peers have experienced managers and directors speaking negatively of coworkers who do not "drink the koolaid". In the broadest view, Accruent most clearly has deep divisions for its vision among the executive team. This uncertainty cascades throughout the company. Accruent is trying to become a world class service provider (eg. Accenture, Deloitte, etc), however, the company fails to provide the compensation, career development/trajectory, or benefits of these companies. On the other hand, Accruent attempts to embody a startup feigning a world class culture, work/life balance, and lacking the creative autonomy that drives such a company. In sum, Accruent fails to deliver the hallmarks of either an Austin software company or an established consulting firm.

avatar
Accruent Response
10y
Your review makes me sad. On the one hand, I appreciate that you do recognize progress on the culture and talent strategy front. We are still early in that process, but we are committed to it and believe it is the right strategy and approach for the long term. But your experience as an employee with poor managers and leaders is what gets me down. And the misperception you have about the stack rank process (you aren't the only one) makes me want to demystify the process for everyone. I will take that as an action item. While I don't agree with everything you say, I do respect the thought and effort you put into the review. I can tell you are intelligent, observant and care about our company. Hang in there. We are going to build an enduringly great company together. Best, Wayne Roberts Chief Operating Officer
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