Ace Hardware reviews

3.7

63% would recommend to a friend

(3,896 total reviews)
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John Venhuizen

80% approve of CEO

54% positive business outlook

Ace Hardware has an employee rating of 3.7 out of 5 stars, based on 3,896 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ace Hardware employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Feb 4, 2022
Recommend
CEO approval
Business Outlook

Pros

-Kind People -Lenient when it comes to workload and work/life balance -In the suburbs -401K and benefits package -Willing to let you learn new things People are very nice, and I enjoy the people I interact with. Despite salary being slightly below average I have found that profit sharing and yearly bonuses make up for the lack of salary immensely. I also enjoy the tools I am working with (because it is a modern software) and the business users I interact with are kind. I am able to get my vacation days whenever possible and they are lenient when you have to leave early or have to miss a couple hour during the day for essential reasons.

Cons

-Lack of Training -Very disorganized when it comes to what the goals are in the IT department (at least from an associate point of view) -Values length of time at company over improving performance in a timely manner -A lack of direction for new employees -Old School culture (in office, lots of older employees and lack of age diversity, lack of modern practice, lack of collaboration that had been pushed my entire time growing up) -Unwilling to lead you in the right direction when having a desire to learn more I hated how little training I had and the fact the software I had to learn was literally from YouTube videos (I had to find other means of learning). Any other tools I got were lackluster and outdated (old PowerPoints, random documents that made no sense to a young person). I also don't like the fact that longevity is the biggest value people at the company have. With a family member having worked there for over 20 years and stating how great the workspace and culture was, I was quite disappointed by the general IL political views and a lack of culture (likely due to COVID) that I have seen since starting at the company. In addition to this, the company is in shambles due the fast-paced move to modern and virtual practices by many other companies and they can't seem to realize why despite being on a hiring kick, so many people have left the company. They have put the hammer down that nobody is allowed to work fully remote anymore and will terminate if you do not comply, even if it for an important reason. I get the values of working in the office and respect that, but a good employer would value an employees freedom and work/life balance too. I frankly cannot stand how this has created a culture that is a one way street. You are loyal and give your heart and soul, or you are nothing to the company. Currently I feel like I am nothing to the company due to these issues.

1.0
Jun 4, 2018

No Loyalty

Recommend
CEO approval
Business Outlook

Pros

I had a great deal of opportunities in the past at Ace corporate offices in Oak brook.

Cons

After a long career there, Ace is simply about the business now with no concern or loyalty for there tenured employees. There is a true incentive to move the employees out and replace them at half the cost with young college graduates. They demand an expect loyalty from their employees, but it is a one way street .

2.0
Oct 4, 2017

Corporate

Recommend
CEO approval
Business Outlook

Pros

Work life balance is good, pay is decent. Work from home option helps a lot. They are working hard to make employees happy.

Cons

Where do I start?! Drama... and a lot of it. Favoritism... and a lot of it. Lazy managers browsing Facebook all day long and getting aggravated if you ask a work related question. Certain lazy co-workers that chit-chat all day long, however are viewed as smart and hardworking people. I guess it goes hand in hand with lazy managers. Upper management that probably knows it and just bluntly ignores it. Should I mention reluctance to change? Technological advancement is not considered, ever. There are innovative tools to help do the job, however, when brought up, it is just shoved in the back of the drawer. Any decent change is looked at unfavorably.

Viewing 1 - 3 of 3,896 Reviews

Glassdoor has 4,082 Ace Hardware reviews submitted anonymously by Ace Hardware employees. Read employee reviews and ratings on Glassdoor to decide if Ace Hardware is right for you.