Amica Insurance reviews

Where to start? Amica has gone downhill rapidly in the last 2 years (see recent reviews). All remaining employees are extremely burnt out/disgusted by how this company is being run. Corporate blatantly refuses to listen to employee feedback which has led to hundreds of people quitting across all departments. They attempted to regionalize/restructure which has been an epic failure. Employees were given poor training on the additional states they were required to be licensed in (same pay) and it is embarrassing taking back-to-back calls not knowing what you're talking about. Amica is losing a significant amount of business. Insureds are now realizing there is no longer something that sets us apart from the Geicos and Progressives of the world. Amica prides itself on "culture" which is why we were all rushed back into the office during a global pandemic when in reality it is a tactic for them to micromanage and watch our every move because they do not trust employees and there is zero transparency. The people making decisions at the top are completely blinded by their own pride and ignorance, not recognizing what it's like to be on the front-line servicing dissatisfied customers all day. Two years ago it was not like this... most insureds were pleasant and happy with our service, but this is no longer the case due to the regionalization. Mental health is deteriorating by the day and accommodations from DOCTORS are being ignored/declined for the employees who request to work from home for legitimate reasons. They are professional gas lighters... reminds me of a sick family dynamic that desperately needs an outside perspective to guide them on how to make things right. However, pride has blinded the executives in C-level suites so much so that they're unable to admit their poor decisions are what led us to where we are now as a company.

Give it 5 years and leave after you are vested. It is a miserable place to work. The "new systems" are antiquated and your hands are constantly tied when it comes to being productive. The bulk of your day will be handling complaints because they have rate increases for the hell of it (actuarial department doesn't know squat about rating). There is a tremendous amount of infighting amongst departments and none of the so called "executives" seem to be on the same page. You. Will. Be. Miserable. Diversity is nil. Yes, Amica will tout having great diversity initiatives but ask them how many executives of color sit in corner offices. (Hint: take one hand and subtract a few fingers). The company leaders are incredibly pro-Trump and don't hide it. They are comfortable with diversity on the front line (ie phone reps and a few account managers) but it ends there. You can do the grunt work but forget about a seat at the table. Also, they have a mass exodus every February because that is when the mediocre bonuses come out; merit increases hover around 2-4% annually (higher end always goes to butt kissing office favorites). After all of their terrible decisions executives send out employee surveys and negatively react when you give honest feedback. HR is completely useless and full of yes people. My advice is to get vested and run or just run because it is such a horrible place to work. P.S. some poor schmuck has to reply with the "email us your concerns " line because Amica hates bad press. No one is going to reply and they know that. If you reply and still work for Amica then say hello to the huge bullseye you just put on your back. This company is well known for conspiring to get rid of people and paying them to shut up about it (stops the lawsuits and state complaints).