Does Armstrong pay their employees well?

According to anonymously submitted Glassdoor reviews, Armstrong employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Armstrong. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Armstrong?

83% of Armstrong employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Armstrong 3.7 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Armstrong?

Technical Support Representative (10) , Customer Service Representative (CSR) (6) , Customer Service Representative (5) , Broadband Technician (2) , Commercial Account Executive (2) , Customer Retention Specialist (2) , General Manager (2) , Installer (2) , Lead Premise Technician (2) , Manager (2) , Office Manager (2) , Premise Technician (2) , TSR Support (2)

What are the pros of working at Armstrong according to real employee reviews?

"Decent pay raises: .50 after 120 days and about 1.00 annually up to the $20.00 hourly salary cap." ((in 15 reviews)); "Great benefits." ((in 9 reviews)); "They are good people with values and morals." ((in 7 reviews)); "Coworkers always willing to help." ((in 5 reviews)); "Excellent Management" ((in 4 reviews))

What are employees saying about Armstrong layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Armstrong layoffs and their outlook for job security at Armstrong in 2026.

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Armstrong

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Armstrong reviews

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4.1

83% would recommend to a friend

(111 total reviews)

Jeff Ross

84% approve of CEO

88% positive business outlook

Ratings by category

4.2

Compensation and benefits

4.1

Culture & values

3.9

Diversity & inclusion

3.8

Senior management

3.8

Career opportunities

3.7

Work/Life balance

Armstrong has an employee rating of 4.1 out of 5 stars, based on 111 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Armstrong employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

111 reviews

1.0

Mar 6, 2014

Worst job I've ever had was at Armstrong GOC

Cognos developer

Recommend

CEO approval

Business Outlook

Pros

Opportunity to take on a lot of responsibilities and learn how to manage high levels of stress.

Cons

You will be paid less than industry standards to do more than average amount of work. If you are a woman or minority, there is zero chance of promotion. There is a minimum required 12% overtime for salaried employees at the corporate office. Hours are not flexible nor negotiable.

4.0

Mar 21, 2011

Stable job, relaxed work environment, decent pay and benefits.

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Full Time Employee Benefits: Free Cable TV, Internet and Telephone (except for Pay-Per-View) Paid time off: 10 vacation days (15 after 7 years) , 5 floating holidays and 5 sick days. These can be scheduled on a per day or per hour basis. You are not forced to use an entire week off at a time. Decent pay raises: .50 after 120 days and about 1.00 annually up to the $20.00 hourly salary cap. Relaxed work environment Casual dress code (not sloppy, business casual) Paid training and ongoing on the job training Tuition assistance is available Multiple discounts Including: % off of Verizon wireless bill and % off of food purchases at Ponderosa Steakhouse. Choose between daylight or night shifts Opportunities for voluntary overtime and voluntary holiday overtime Free parking and a short walk to the building

Cons

Stress Repetition Angry and sometimes abusive customers Pay not as high as other companies in the Pittsburgh area Salary cap at around $20.00 per hour hourly Paid time off not used at the end of the year does not roll over. You use it or lose it. It can take a long time for an employee to receive full time and benefits, even if they are skilled at their position

1.0

Apr 12, 2025

Terrible culture

Broadband technician iii

Recommend

CEO approval

Business Outlook

Pros

There aren’t many pros from the Medina office.

Cons

Terrible leadership Terrible on call rotation because they can’t keep employees No incentive for senior techs to stay No bonuses Unsafe working conditions, splicing fiber off ladders Claim to be a family company, it is anything but

Viewing 1 - 3 of 111 Reviews

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