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Army and Air Force Exchange

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Army and Air Force Exchange reviews

3.3

52% would recommend to a friend

(1,366 total reviews)
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Thomas C. Shull

77% approve of CEO

49% positive business outlook

Army and Air Force Exchange has an employee rating of 3.3 out of 5 stars, based on 1,366 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Army and Air Force Exchange employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training and welcoming environment. There are some amazing people here that go out of their way to assist you and teach you the processes and systems.

Cons

Rude customer interactions as any call center deals with. Seasonal, but management was vague on how long we would be working for the season and didn't inform us until close to the end. This agency's processes are outdated which is the cause for many of the issues that customers complain about.

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The job is easy to do and learn. You are assigned to a specific department and are responsible to keeping it tidy, stocking, and helping customers.

Cons

Customers are generally nice but you can encounter some entitled people occasionally. Pay is low and they don't give many hours anymore.

Viewing 1 - 3 of 1,366 Reviews

Glassdoor has 1,446 Army and Air Force Exchange reviews submitted anonymously by Army and Air Force Exchange employees. Read employee reviews and ratings on Glassdoor to decide if Army and Air Force Exchange is right for you.