BB&T reviews

3.4

58% would recommend to a friend

(2,374 total reviews)
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Kelly S. King

82% approve of CEO

53% positive business outlook

BB&T has an employee rating of 3.4 out of 5 stars, based on 2,374 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BB&T employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Jan 28, 2009
Recommend
CEO approval
Business Outlook

Pros

There is a decent work-life balance at BB&T. Most employees work 40 hours, with a few working more. Only the managers or super suck-ups are working more than 40 hours a week. Before there were budget cuts you could get fairly decent computer-related equipment without much of a hassle. There are supposedly 40 paid "sick and leave" days per year (in addition to vacation), but you are penalized if you take more than 6 per year. The scrutiny of this benefit depends on your manager. They have a generous 6% 401k match, but it must be invested in a BB&T fund. It is unclear what the expenses are on those funds since BB&T is not known as a low-cost fund provider.

Cons

The culture has been described by others as "traditional" or "conservative". Those are window dressing terms. Modern psychologists would call the culture "a fear-based culture". You must always fear and respect management, and always deliver good news or you fear being reprimanded for being a problem. BB&T does not pay market, and has great difficulty responding to market data or salary negotiations. When I was hired, there was little salary or vacation negotiation. I have heard that new candidates have tried to negotiate offers, and the offers were revoked. It would depend on which division you work in and how enlightened your manager is. Many people are under-worked, so to the fill the time they spend a lot of time gossiping or surfing the internet. Employees band together in very tight cliques. This has lessened in recent years, but this is an environment where people will exhibit coldness and other bullying behavior until you are "accepted" into their group. The standard vacation package is 10 days a year, and they require that you take 5 of those days consecutively. You are terminated if you fail to do so. The health insurance benefit has decreased remarkably in past years. I have not participated in the program since it was so poor, but as of 2009, I believe the best health plan requires a $1000 deductible. They have no concept of "ergonomics". If you need a new chair, you need to bring your own. Some managers are actually very abusive to their employees. My manager regularly screamed at me. Another high profile manager in one of the IT divisions yells at employees and calls them "f*cking idiots!" to their face. Management claims you have "flex time", but they make note of when you come and go. Working from home is frowned upon, and discouraged. Your coworkers are generally very fake and shallow. They act friendly to your face to extract information that they report back to management. They probably view it as a survival mechanism. Training is virtually non-existent, unless you are one of management's pets. Employees are not informed of promotional opportunities or positions. Management "pets" are "groomed" and "selected" for the position way in advance. Dress in the IT divisions is business casual, although you never see any other bank customers. You must update your voicemail daily to say you are in the office. You must always wear a badge and a silly nametag, and attend training on the "Perfect Client Experience". After working at BB&T for several years, your skill set will become so out-of-date that will have trouble finding a job anywhere other than Blue Cross and Blue Shield.

1.0
May 8, 2016
Recommend
CEO approval
Business Outlook

Pros

401k with 6% match, vacation time, sick time, pension

Cons

Sales,sales and more sales. Micro management style which makes employees sick with stress. They will tell you they are a community bank and care about their clients, unless the client is a wealth client, not so. You will drown in daily emails. Computer programs are out dated, procedures wear on you, which make it impossible to service clients in a timely effective manner. Employees are just number. Staff shortages in branches, employees will be expected to do the work of 3 people.

2.0
Feb 12, 2016
Recommend
CEO approval
Business Outlook

Pros

-401(k), 6% matching -Great health/dental benefits -Base Salary (If you're a top performer) -Majority of the in branch staff are awesome people to work with -Great Opportunity to get your foot in the door in the financial industry, and get sales experience

Cons

-Staffing is atrocious, many days were spent with myself closing with one teller, while handling lobby clients, clients on the platform side, as well as two drive-thru lanes in a branch that has very heavy foot traffic -Constantly having to deal with AOO's breathing down your neck giving you audit exceptions or giving you a hard time for not have part of a log or sheet of paper filled out with the right wording that they feel is fit. While knowing full well, that you're doing the job of 3 people, and don't have tons of time to sit out and fill out 4 different logs for one thing. -Total disconnect with upper management, they will require you to be on multiple conference calls every week that you really have no need to be on, while at the same time you have to leave you're staffing out to dry because you have to be stuck in a room on the call and can't help any clients. They will also change goals, strategy, and focus about every two weeks, which makes it nearly impossible to every see a strategy all the way through. -They constantly preach doing what is best for the client, this is not true at all. They're a big bank folks, they're here to make money. Those who get promoted are the ones that sell the most products and bring in the most revenue, once I realized this it made my job a lot easier and allowed me to perform better. Get them to sign on the dotted line, then on to the next one, once you can no longer sell them products they are no longer of use to you. This is real churn and burn banking. -They will not pay you a decent wage until you have really proven that you are worth losing, I was under paid the majority of the almost 3 years I was there. It wasn't until I was a top 10 performer in my region for an entire year straight, and got another offer from another bank did they offer to give me a tremendous pay raise.

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Glassdoor has 2,445 BB&T reviews submitted anonymously by BB&T employees. Read employee reviews and ratings on Glassdoor to decide if BB&T is right for you.