Benchmark Gensuite reviews

3.5

63% would recommend to a friend

(182 total reviews)
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R Mukund

58% approve of CEO

53% positive business outlook

Benchmark Gensuite has an employee rating of 3.5 out of 5 stars, based on 182 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Benchmark Gensuite employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

182 reviews
1.0
Oct 20, 2015
Recommend
CEO approval
Business Outlook

Pros

- Breakroom stocked with free food and catered working lunches - Occasional travel opportunities to client sites - Good entry level position to gain a wide range of experience

Cons

**The title is in reference to another reviewer attributing the high turnover rate at this company as if it were a growing tree shedding some leaves, well shedding 90% of your talent killed this tree.”** First and foremost, I agree with the other reviewers that at least 80% of the positive reviews are from management trying to improve the reputation of this company. Word of advice, any review where it states the employee has worked more than 1 year = management. I know this as the turnover rate was so high that employees were training new hires within six months and then typically fired or promoted to a more senior (non-management) role within a year. In fact, many promotions occurred when overworked employees threatened to quit, so you can always bring that to the bargaining table. Overall, in my year at Gensuite I saw approximately 20 employees leave (globally) in a company that only employs approximately 100. When I was hired, the first red flag was the fact that this is a company where everybody in management is a “Vice President” (at least 10-12 managers, I lost count) and only one of them has any true clout which was easily recognizable within the first week. The next issue was that any person that could perform basic math (project income + new clients) – (projects overbudget + global employee overhead) = Deficit. Yet all that was talked about was growth up until many employees/management were laid off. I do however, do not believe that this company will fold in the near future as its product is an integral part of its parent company. Most of the other “constructive” reviews are spot on which is a shame because I, and many others, were excited and eager to start work at a relatively young company that appeared to have solid career potential. Here is a summary of other important notices: - No work/life balance (hardworking employees but cannot keep up when even working nights and weekends) - Average salary that becomes below average with additional work time - Loosely assigned Business Analyst title (you will do and be responsible for almost every part of the process from marketing to tech support, even billing and tracking down payments when we have an entire useless billing dept.) - High employee turnover, highest for BAs - Unprofessional public defamation whether mistakes were small or large (during company meetings or via e-mail) - Inconsistent management (Assigned to projects without your knowledge, pulled in multiple directions from multiple managers/teams) - Hard to gain knowledge/tips from your mentor/managers when everybody is triple booked for meetings. (Also, any lull in performance will then require more meetings and then follow up meetings to track your progress. I suggest you watch the movie Office Space for a good example.) - CEO changes company directives and projects on a weekly basis which can be challenging - Bulky internal processes/applications that eat your time when you should be helping clients - Spending 10+ man hours and 50 internal e-mails to decide whether a text color or font is appropriate for a client (A little exaggerated but not by much, this type of procedure creates unnecessary work and causes delays to customers) - A lot of childish office politics, many successful long-term employees (over 1 year) survive by delegating work to those with equal titles (and workload) within the company. I sincerely hope that this and other reviews help you gain some insight regarding Gensuite. Glassdoor is an excellent resource and I had checked it before working here so at least I had an idea of what I was getting into.

1.0
Sep 9, 2015

The only reason I'm giving 1 star is because 0 isn't an option

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of free food. Good people that will commiserate with you over how terrible the work environment is.

Cons

Where do I even start? The way Gensuite is run is a total joke - and probably illegal. You are expected to work overtime - straight from the CEO's mouth, people should be working 50 hours a week, with no extra pay or any extra compensation whatsoever. The CEO treats the company like his playground and all the employees are his marionettes to do with as he pleases. Make no mistake - Gensuite is a DICTATORSHIP. At a simple nod of his head, you can be yanked off of a project that you've put months of work into, with no explanation, or shoved into something you are not anywhere near qualified for because he wants to "try it out." Public shaming, as mentioned in another review, is very much a thing here. If you make a mistake, regardless of what led up to it or why, the CEO will call you out in an email to the entire company. Sometimes, you are even publicly shamed for things that aren't even your fault, but since the actual screw-up is someone that the CEO likes, they're forgiven and you are blamed for simply finding the error and reporting it. On a daily basis, the missions of the company change. If there is one single issue with one single application - that could be fixed in a matter of hours - the entire company is expected to analyze every other application to find similar issues - on TOP of everything else that's on their plates. And it's all at the whim of the CEO. Months of different campaigns are held, just to be abandoned randomly when he moves on to the next thing. The salaries are all over the place. Regardless of what training or experience you have, you will only be paid well if you are a developer or reach the magical Senior Leadership Council. Raises and promotions are rarely based on merit. People who are terrible at their job are promoted simply because they are liked by the CEO. Every few months, someone (almost always a woman) gets hired that the CEO then dotes on - uncomfortably so, with private lunches and personal space invasion and the pet getting to handpick what aspects of the company they are involved in. All too often, the pet soon drowns in work because they are overloaded, but it will be forgiven and they'll be promoted no matter how many balls they've dropped. Actually, everyone is overloaded. And if you fall behind, you are then given MORE to do, in terms of follow-up emails and meetings to discuss your progress on how you're making up for a small mistake. There is zero work/life balance. Gensuite has to become your life, if you have any chance of succeeding at the company. Another big issue is that they spend money like crazy. Year after year, a ridiculous growth goal is set (upwards of 25% in a single year, which is unheard of), then money is spent for the first half of the year like the target is going to be met. Around July, the numbers are looked at and, uh oh, they're not on target. So what happens then? Layoffs. All because the CEO doesn't stick to a budget and would rather spend company money on entertaining his family, that's in town from India, than using it to pay decent employees. And the layoffs could be people who are actually terrible or just people that the CEO has a personal issue with, regardless of job performance. Any positive reviews on this site have to be from upper management, who make good money to do whatever the CEO wants, or there was some incentive given in order to post a positive review. I repeat - Gensuite is run by a dictator. I would not recommend this company to my worst enemy.

1.0
Dec 13, 2016

How much do you value your life outside of work?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only positive thing that I can think of is that all your coworkers are in the same miserable, high-stress boat that you're in and it brings some camaraderie. The insurance benefits are nice, too, though.

Cons

Where to even begin? Despicable, awful, terrible, horrendous, abhorrent, etc - they are all too nice a word to describe the atmosphere here. The public shaming mentioned in other reviews is 100 % accurate. Even after having been gone for almost two years, I still have nightmares about this place. If my manager wants to talk to me at my current job, it causes a panic attack because of how horrible Gensuite is. "Stressful" does not even begin to explain the work environment at Gensuite. Please do not be fooled by positive reviews and any "fun" pictures posted here - it's all to lure you in, so upper management can suck out your soul and throw you back on the streets. There is no work-life balance - I literally lost my relationship because of this place. You are buried in project after project after project. Your days consist of keeping your eyes down on your work so you don't catch the attention of the CEO or his precious pets - the only way you can actually survive for an extended time at Gensuite is to do ok work and not get noticed. Unpaid overtime is not only expected, it's demanded of you. A direct quote from the CEO is that "everyone should be putting in at least 50 hours a week." Promotions are something of a joke. Rarely are they based on merit, more often they're based around whether or not the higher-ups like you enough to pile more work on you. And if you are one of the good employees, and there are many still there, it probably won't matter if the wrong person doesn't like you. If you do a single thing wrong - no matter how tiny - you will be put on blast in front of the entire company, and maybe even some customers. But, again, that's only if you're not one of the chosen few. If you're prized by the CEO, someone else will be put on blast for your mistake, simply for the act of coming across and reporting it. I could go on all day about the CONS of this place - and I meant that both in the "reason to not work here" and the "scam" version of the word con.

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Benchmark Gensuite Response
9y
Your feedback is appreciated! At Gensuite, we value our team members, so your opinion is important to us. We agree that as a growing company we experience transitions. However, communication is one of our highest priorities. We encourage all team members to communicate with their leaders or our HR team with any issues they may have. Thanks again for taking the time to write a review. We will take your feedback and develop new ideas to improve our workplace community.
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Glassdoor has 220 Benchmark Gensuite reviews submitted anonymously by Benchmark Gensuite employees. Read employee reviews and ratings on Glassdoor to decide if Benchmark Gensuite is right for you.