Is Best Western a good company to work for?

Best Western has an overall rating of 3.5 out of 5, based on over 2,682 reviews left anonymously by employees. This rating has been stable over the past 12 months. 56% of employees would recommend working at Best Western to a friend and 47% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Best Western?

56% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (189) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 125 reviews)); "The staff was friendly and easy to work with." ((in 83 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 61 reviews)); "Managers were great" ((in 47 reviews)); "Good work environment and worker attitude" ((in 42 reviews))

What are the cons of working at Best Western according to real employee reviews?

"you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 159 reviews)); "Pay is low and customers make or break the job" ((in 153 reviews)); "No benefits thats about it" ((in 90 reviews)); "Long hours and over hour's" ((in 55 reviews)); "No training provided." ((in 30 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What Best Western locations have received the highest employee ratings?

Madison , New York , Los Angeles , Fort Myers , Bozeman , Dallas , San Diego , Miami

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Best Western

Best Western reviews

Compare reviews

3.5

56% would recommend to a friend

(2,355 total reviews)

Larry Cuculic

58% approve of CEO

47% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Senior management

2.9

Career opportunities

2.8

Compensation and benefits

Best Western has an employee rating of 3.5 out of 5 stars, based on 2,355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jun 3, 2026

Great guests and clean rooms make for a quiet stay

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Great Guests, Clean Rooms, Quiet

Cons

Dont really have any thing

3.0

Jun 1, 2026

Learning opportunities overshadowed by poor management

Fnt desk manager

Recommend

CEO approval

Business Outlook

Pros

Great learning environment. Overtime if you wanted.

Cons

No management.at all. Broke the laws.

4.0

May 31, 2026

Overall good, depends on which location you work at if not a corporate employee

Director of operations

Recommend

CEO approval

Business Outlook

Pros

Corporate employees generally care about their role in the overall success of the individual hotels they serve as well as the guests and the overall reputation of the company

Cons

Corporate restructuring has changed the level and quality of corporate support available to successful hotels due to much focus on underperforming locations which further erodes the quality and reputation of the brand

Viewing 1 - 3 of 2,355 Reviews

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Jobs at Best Western

Housekeepers Part Time