Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 75 reviews)); "Good benefits with RSU incentives" ((in 29 reviews)); "Great company to work for with competitive pay" ((in 26 reviews)); "The majority of the team is great." ((in 26 reviews)); "Good work life balance if you push for it" ((in 21 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 17 reviews)); "Constant layoffs, constant change in direction, not much cross" ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 12 reviews)); "From team manager to senior leadership" ((in 11 reviews)); "Weird company structure full of nepotism." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

BigCommerce reviews

Compare reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.2

Senior management

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

479 reviews

5.0

Jun 4, 2025

A lot of change, a lot of potential

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

BigCommerce Response

12mo

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.

5.0

Mar 20, 2025

Good company but a lot of changes

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Great company to work for with competitive pay

Cons

A lot of changes forced out their CFO and company culture seemed to go down hill.

BigCommerce Response

1y

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.

5.0

Mar 13, 2025

Great Company

Benefits specialist

Recommend

CEO approval

Business Outlook

Pros

BigCommerce has a strong culture of collaboration, innovation, and work-life balance. Leadership is approachable, and there are great opportunities for growth and learning. It's a company that truly values its people and supports both personal and professional development.

Cons

No cons with this company.

BigCommerce Response

1y

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.

Viewing 1 - 3 of 479 Reviews

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BigCommerce reviews

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A lot of change, a lot of potential

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