Cengage reviews

The onboarding of the new executive team came with high expectations to streamline the company and make it more nimble. It was sorely needed if it was to make any digital gains. Post-chapter 11, very little has been realized. Full time employee numbers have decreased significantly: outsourced or subcontracted, accompanied by marked decline in service levels. Finance was the first, network/IT support second. It began with streamlining sales with significant cuts. It proceeded to then non-essential departments. Finance/accounting were outsourced to India, contracted or eliminated but accompanied with a better AP invoice processing software program. It then followed our internal help desk was outsourced as well - that has been very poorly executed. Each request takes much longer and often the person is able to find a work-around even as the help agent is asking us if we have rebooted our system. Meanwhile, the digital push is ever behind schedule as the departments do not interact with each other and the contractors (majority of staff) are not vested in the outcome. They are paid by the hour regardless.

CEO and his exec team have slashed and cut budgets far too much...it is impossible to deliver quality products or services (those that have not yet been outsourced) to our customers. These guys are simply waiting for their big payout when they sell the company. CEO is a pretty good actor, though, and has fooled a lot of people who thinks he really gives a damn about education, or employees. Huge ego on that one, for sure. And please don't get me started about the bully who runs the product group. Mismanagement by fear and humiliation tactics have created a revolving door ...we've lost so many talented and bright people who decided they didn't want or need to be bullied by a "senior executive". Shame on Michael for tolerating such inappropriate behavior.