Certinia reviews

3.8

69% would recommend to a friend

(528 total reviews)

DJ Paoni

73% approve of CEO

53% positive business outlook

Certinia has an employee rating of 3.8 out of 5 stars, based on 528 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Certinia employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

528 reviews
1.0
Aug 31, 2016
Recommend
CEO approval
Business Outlook

Pros

The benefits they provide (health insurance, commute and wellness reimbursements) are very good and could get better as we grow.

Cons

Some members of upper management do not know what they are doing. The longer you work here, the more you realize this. Many of them have been promoted simply because they've been around a while and are in way over their heads. Decisions are made with no forethought or plan or concept of how it will affect customers, partners, other employees, and the company. (If they are actually thought through, that may be even worse.) You worry that the next decision will cost you your job. We've lost great employees and even entire teams due to some of these poor decisions. Unless there are some major changes here, I can not recommend it as a place to work. There are some really talented people here doing some technically cool stuff. However, there are also far too many people in jobs way beyond their skill level. This extends from customer support all the way to upper management. And while having an under-qualified support person does relatively little to influence the company’s direction, someone at the highest level making ignorant decisions (or allowing others to do so) is causing the downfall of this company. Almost every department has its issues, but you wouldn't know it based on all the promotions being handed out. There are departments with major problems and those department heads keep moving up the ranks. I wish someone would explain that logic to me. What ever happened to people who are bad at their jobs being fired? In-house company slogans like "Doing Great Things As One Team" feel more like marketing fluff that is not actually followed in practice. In reality, it is often a single team picking up the slack for other under/non-performing teams. As a hard-working member of a team picking up that slack, I just have to shake my head whenever someone says it. #DGTAOT They say they want to keep the "start-up vibe”. Putting in a pool/ping-pong table and having free snacks in the breakroom are great for that and I guess it distracts people from all the ridiculous stuff going on around them. If this is your kind of thing and are less worried about communication and direction, you might feel comfortable here. We've switched from annual reviews to more "continuous feedback". Which is great, but unfortunately, this seems to mean "we will never discuss compensation increases ever again". There are hard-working people here who haven't even received a cost-of-living salary increase in several years. Lack of collaboration. One product team basically dictates how the rest of the teams work. Most of the time others are not even consulted and have to live with the decisions. This results in policies that don’t fit well into the rest of the organization. There have been new management changes that I was initially excited about. However, they seem to be handcuffed by a few who don’t have a clue and are unable to move their much-needed changes forward. These people need the freedom and support to do what they were brought in to do. This is not about being uncomfortable with Change. This is about changes that have an adverse effect on this company’s employees and a complete lack of changes in other areas where it is desperately needed. This is not about being a “negative person”. This is about trying to get the word out that despite all the lip service about teamwork and managerial support there are still lots of problems here that are simply not getting addressed and do not make for a pleasant work environment. This is not about blaming others. This is about being tired of others shirking responsibility and being rewarded for it while the rest of us wonder why the hell we work so hard.

1.0
Jul 18, 2018

Was a good company, but nosediving pretty hard

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There were some nice people there. In a lot of ways the experience was a great lesson in what not to do. The CEO of the company is great, and I definitely hope he can turn things around.

Cons

If I had to sum up my experience at FinancialForce with one word, it would be Arrogance. Management seems to think that their thoughts come directly from the word of God, and any thoughtpiece that goes against what they say gets met with scorn. Even when pointing out mistakes, such as using improper industry terms in client facing materials, or basic lessons in statistics, gets countered with a mere "We paid a consultant for this, so it is right" despite the fact that they are objectively wrong. It is no surprise that the company is now failing every single sales metric that they need to not fail to be successful (new business, pipeline, retention rate). Also, they have a culture of hiring from outside as opposed to promoting from within. It was a struggle to get any department to take me seriously for a lateral move, yet I had many top tier companies in the Bay Area considering me for an external promotion. It should be the opposite, sadly, here at FinancialForce it is not. In short, not a very good investment of your career and time.

1.0
Apr 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Used to have great culture, focus on products and amazing management.

Cons

Culture's shifted to one of managing through fear and intimidation. Products, other than PSA, get little to no attention. Sales Management is abhorrent and doesn't take ownership in helping salespeople succeed and/or winning deals.

Viewing 1 - 3 of 528 Reviews

Glassdoor has 563 Certinia reviews submitted anonymously by Certinia employees. Read employee reviews and ratings on Glassdoor to decide if Certinia is right for you.