Ciena reviews

4.1

80% would recommend to a friend

(2,284 total reviews)
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Gary B. Smith

84% approve of CEO

72% positive business outlook

Ciena has an employee rating of 4.1 out of 5 stars, based on 2,284 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Ciena employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jun 7, 2011
Recommend
CEO approval
Business Outlook

Pros

Ciena has retains some highly competent engineers; compensation is good (while it lasts). Ciena has a technically decent portfolio of products (albeit not profitable ones).

Cons

Ciena goes through regular cycles of mass layoffs and outsourcing. Heavy overtime is expected, software in particular is abused and opportunities for advancement and learning new technologies are limited. Software engineers can do much better elsewhere. Software engineering management jobs are even worse: despite much lip-service paid to good management practices, management at Ciena is insanely political; managers are expected to leave their conscience at home: ride staff hard, burn 'em out, and then lay 'em off.

1.0
Sep 17, 2018

Worst experience ever

Recommend
CEO approval
Business Outlook

Pros

None. The best day of my short tenure was my last day. Turnover is high and laughable. Instead of addressing the problem, they blame those who left.

Cons

No work life balance. Expect to work days, evenings and weekends. Poor company culture that fosters little change. Big company operating as a small company. Back of the house is run on spreadsheets. Culture does not foster diversity of people or diversity of thought. Pressure to conform is high or you will get bullied. Company cares more about Glassdoor reviews and ratings than actually treating their employees with respect. Penny pinching culture and quick to blame others to avoid being cut.

2.0
Nov 27, 2014
Recommend
CEO approval
Business Outlook

Pros

At its best, Ciena had the best technology, brilliant engineers and a true entrepreneurial spirit. They survived the dot-com bust better than many firms, though there were many layoffs along the way. Still, morale was strong and employees truly trusted the leadership team. Promotional opportunities were available even during tough financial periods. Though bonuses dried up, there was a good employee stock purchase plan and basic benefits were above industry averages. But that was all prior to 2010.

Cons

The downfall of Ciena began with the acquisition / merger with Nortel's MEN division. Seems like Ciena sold its soul to make the acquisition work, handing over way too much influence to the Nortel groups. As a result, morale went down immediately for the existing Ciena employees and technology development slowed to a crawl. A transition of the engineering team from a US base to Canada and India continued the deterioration of technology development. In the past couple of years it became clear that the Ciena "classic" leadership team (non-Nortel) had lost their edge and were simply collecting their paychecks (and bonuses and stock grants) and are now hanging in there until something better comes along - or until they are told to leave. Since the Nortel acquisition Ciena still cannot quite make much money, always hovering near break-even. This will likely continue as the stuck-in-their-ways Nortel groups gain greater control of the company and power shifts completely to Canada (look for an inversion by 2016). The HR function had not been stellar the past 5 or 6 years, but has become non-existent since 2013 with a new, UK-based leadership team. They seem to be running HR by reading 10-year old Dilbert comic strips, using every outdated cliché to manage the business. As a result, no one ever goes to HR for help with employee issues - you're own your own. Any job openings at Ciena Maryland's facilities are most likely to replace someone who just got fed up and left. If you are Canadian, then Ciena will be a good place to work: the salary and benefits will be competitive, you won't be expected to perform well, and you can probably stay employed for a very long time as the company disposes of their US resources during the next few years.

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Glassdoor has 2,675 Ciena reviews submitted anonymously by Ciena employees. Read employee reviews and ratings on Glassdoor to decide if Ciena is right for you.