Pay: Not great, well below market for T1 and T2 support at other companies. They say that the free movie passes makes up for the low pay, however whether you volunteer to earn your pass or not, your pay stays at the same rate. Meaning, if you are not a movie watcher, you cannot forgo the pass for better compensation, which seems incredibly cheap of them. They base your pay on incoming skills and raises after testing within the company as well as a strong emphasis on competition to be top agent.
The competition may seem like a good idea to get better work ethics to come out in some, only fosters hatred for the rest, it makes agents hostile and gossipy so that they can shine above the others while bringing down their competition.
Time off: Breaks and Lunches are never consistent. You will not get a break or lunch unless you have met a goal or waited for the person that came before you, and if they fall behind, you do as well. You are not allowed to eat at your desk either so if you have a health condition, like diabetes, you may fall into a coma if you are having to wait for others to go to lunch or come back. Its quite dangerous and they don't seem to realize that they can be sued for this.
Requesting time is a struggle because they are constantly either understaffed or required to make everyone work for certain dates. Don't ever think about going to see family during those peak times, it will not happen.
Try to not get sick in the enclosed rooms full of other people that are not allowed to take off or don't have time to take off, because sick time is limited and once it's used, you are essentially suspended every time you are gone longer than 2 days until HR approves you to come back. They will try their best to fire you if you are sick and don't go see a doctor.
So everyone just comes to work sick and gets others sick because stations are shared and everything is enclosed and not disinfected regularly.
Management: Management does a poor job of hiring and promoting. Management overall does a poor job, and acts more like stubborn children than someone competent and helpful.Promoting friends and relatives over those that actually perform above the rest.
Management tend to hold grudge, show blatant favoritism, make inappropriate comments essentially making people feel harassed or embarrassed. They act like children but they treat the staff like infants.
Going to HR never helps because the management team fabricates or fires back with whatever gossip they learned whether it's true or not.
Relationships: Making friends is easy, making enemies is even easier. There are many inappropriate relationships and/or comments that transpired on the company property at any given time. The highest up seems to be aware and turns a blind eye, or is best friends with many of the staff as well.
Work-life balance: There is hardly any work-life balance. You work, and you are expected to cover shifts if someone else calls in and doesn't work. You are required to work on the weekends and the "busy" theatre nights which is Thurs, Fri, Sat. You do get off two days or 3 depending on the shift, but don't expect those days to be consecutive unless it is during the early -middle part of the week.
