Is Citizens a good company to work for as a Risk Management?

Risk Management professionals working at Citizens have rated their employer with 3.4 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of Citizens employees being 3.8 out of 5 stars. Search open Risk Management Jobs at Citizens now and start preparing for your job interview by browsing frequently asked Risk Management interview questions at Citizens .

Does Citizens pay Risk Management employees well?

Risk Management professionals rate their compensation and benefits at Citizens with 2.1 out of 5 stars based on 26 anonymously submitted employee reviews. This is 52.6% worse than the company average rating for salary and benefits. Find out more about Risk Management salaries at Citizens.

How happy are Risk Management professionals working at Citizens?

66% of Risk Management employees at Citizens would recommend their employer to a friend. This rating has decreased by 32% in the past 12 months. Risk Management professionals have also rated Citizens with a 2.0 rating for work-life-balance, 1.9 rating for diversity and inclusion, 2.0 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 440 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Pay was good but not competitive within industry" ((in 238 reviews)); "good work life balance that people would like" ((in 190 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 135 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 126 reviews)); "You must get a good manager and department to succeed." ((in 125 reviews)); "Very small bonus low salary increases" ((in 73 reviews)); "Long Hours (In Store Branch)" ((in 59 reviews)); "Poor leadership and you have to be in the right “click”" ((in 59 reviews))

Citizens Risk Management reviews

3.4

66% would recommend to a friend

(26 total reviews)

Bruce Van Saun

67% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (26 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Risk Management employees have rated Citizens with 3.4 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Risk Management professionals have a good working experience there. Citizens is rated in line with the average (within 1 standard deviation) by Risk Management professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

26 reviews

5.0

Nov 10, 2025

Citizens

Risk manager

Recommend

CEO approval

Business Outlook

Pros

- Flexible Leadership - great work environment is Risk Management - Citizens invests in its colleagues.

Cons

-Recently returned to 4 day work week in the office - Paternity PTO is 6 weeks.

1.0

Aug 23, 2025

Horrible culture

Risk management

Recommend

CEO approval

Business Outlook

Pros

Work from home , while it lasted

Cons

Culture is the worst. Employee surveys demonstrate this and nothing is done about it. Hostile work environments, consumer banker senior leaders are AWEFUL. Lack self awareness, ignore employee surveys and generally arrogant!

Citizens Response

10mo

Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

3.0

Aug 24, 2024

Historic Bank

Risk manager

Recommend

CEO approval

Business Outlook

Pros

Educated and experienced teams, great benefits, rewards and progressive

Cons

Several teams still work in silos and some managers are more hierarchical than others.

Citizens Response

1y

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

Viewing 1 - 3 of 26 Reviews

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Citizens

Citizens Risk Management reviews

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Citizens

Horrible culture

Historic Bank

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