Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Classic Vacations

      Engaged Employer

      Classic Vacations reviews

      Compare reviews

      3.6

      63% would recommend to a friend

      (71 total reviews)

      Melissa Krueger

      70% approve of CEO

      60% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Work/Life balance

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.4

      Senior management

      3.3

      Career opportunities

      Classic Vacations has an employee rating of 3.6 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Classic Vacations employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      71 reviews
      1.0
      Jul 2, 2014

      I've worked great companies and with not so great companies... then there's Classic Vacations...

      Travel sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you don't make commission you have additional opportunities to earn other incentives. FAM trips give you an opportunity to see the hotels you are selling in-person. Sometimes there is free food, but get there quick since it runs out quickly.

      Cons

      The sales goals are practically unattainable. It wouldn't shock me to hear that upper management sits in their overly long weekly meetings just to ask themselves “how do we pay our reservation agents even less money?” They raise the sales goals every chance they get. This if of course a projection based on “last year’s numbers,” but since the majority of the wealth is spread between a special, elite, group good luck with that. Think you can rack up at a bare minimum $152,000 every two weeks in vacations? If so, go for it. Keep in mind that during “busy” season this number will be raised, there will be mandatory overtime of 30 min – 1 hour that gets factored into your sales per hour so on top of a higher goal you have to make even more, and you will not be allowed to even request time off for the first quarter. That $15 an hour base pay you’re getting now won’t be there forever. Once you’re on the floor for a few months they drop it to minimum wage, and since this company could care less if you can afford to live or eat they even try to skirt around even paying that! Once San Jose raised the minimum wage to $10 an hour, and let’s face it even that doesn't really cover things, Classic thought that was unfair. So if you do not make your commission or other incentives you will get your $10 an hour, basically $800 for two weeks. Because Classic is only responsible to pay you $10 an hour, if your incentives on top of $8 an hour equal $800 they drop your base pay to $8. So yes, if you make an additional $160 your pay gets dropped. There’s very little payout for all the hard work that you put in. This job will work you to death. Literally to the death. They tell you if you work hard, you may get to leave Reservations for a higher paying department. If working hard doesn't pay off I suggest joining the softball team. If you need to kick it up a notch sleeping with someone in upper management or one of their family members… that seems to have worked well for people in the past.

      avatar
      Classic Vacations Response
      11y
      We appreciate you sharing detailed feedback and are sorry you had a negative experience working at Classic Vacations. In order to address the concerns you raise, we wanted to share some additional information. We strive to pay employees a competitive rate based on the local market and position and will pass on the feedback so our team can look deeper into the issues you raised. We also have performance review processes in place to help employees grow their career and make promotion decisions based off an employee’s performance towards their goals. We take all feedback seriously - especially claims of harassment in any form. We have a dedicated, third-party hotline and Website that is equipped to take any information confidentially, which is then reviewed thoroughly and independently. That contact information is (888) 571-6827 and the web address is www.tnwinc.com/expedia. We believe in transparency, respect and fairness for employees across our company and strongly encourage you to reach out via this channel and help us better understand your experience.
      5.0
      Jul 19, 2017

      Great people, relaxed culture, amazing benefits!

      Product
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very relaxed culture with some truly genuine colleagues makes for a great working environment. Most employees have a lot of pride in the work they do, and it tends to rub off. Benefits are top notch. Great medical benefits, yearly travel reimbursement, health and wellness reimbursement. Discounted travel options are fantastic. Our President sets a very down to earth and relaxed vibe... moving to be more like a startup vibe, with painted walls, colored banners reflecting company values. It's all good fun. I am constantly challenged by my boss with new things, and when I have too much on my plate, he/she is very understanding. Great balance to keep me fully engaged.

      Cons

      The office environment can get a bit noisy at times... but nothing a solid pair of headphones can't fix!

      1.0
      Nov 28, 2023

      Working poverty

      Travel sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      All virtual & the coworkers, and that’s all.

      Cons

      Within a years time, your pay will drop by $6/ per hr and you’ll be expected to do more work. They pay their reservations department poverty level base pay with the promise of “more sales opportunities.” But this is false, and something you realize as time goes on. They pay you LESS than 1% of your sales, and the calls you get are at random. You could get a great sales call, or be stuck on a call making changes for an hour. You can go a whole day without a sales call, yet you’re paid like you’ll be making a lot of sales to compensate your low hourly, but it’s not the case. You’re going to do 75% customer service and 15% sales, but they will threaten you like it’s a 100% commission sales job. Somehow we are customer service but paid like low sales people. You get pay deductions if you do not hit your call volume per day. You don’t have more opportunity for sales because of this. You don’t have control of your bookings, and there is so much you have to learn on your feet. That’s fine, but you will be punished for mistakes you make while learning on your feet and brief emails are expected to serve as training material. Reservations gets no respect and things will fall back on reservations because they are the “front line.” Othe departments will make mistakes that impact our work, but very little accountability held. I made the most in Q1. Now, in Q4 with all my trainings, I make HALF of what I did when I started. They treat people poorly and management is severely out of touch with reality and their employees. This is not a luxury company and the people who are selling the travel can’t afford to travel.

      Viewing 1 - 3 of 71 Reviews
      Related searches: Classic Vacations jobs | Classic Vacations salaries | Classic Vacations benefits | Classic Vacations interviews
      ReviewsClassic Vacations reviews

      Glassdoor has 73 Classic Vacations reviews submitted anonymously by Classic Vacations employees. Read employee reviews and ratings on Glassdoor to decide if Classic Vacations is right for you.