Con Edison Customer Service Representative CSR reviews

3.1

72% would recommend to a friend

(22 total reviews)
avatar

Tim Cawley

Not enough data to show CEO approval

87% positive business outlook

Customer Service Representative (CSR) employees have rated Con Edison with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Con Edison is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

22 reviews
3.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

3 raises a year Mostly remote Not really micromanaged Mostly a comfortable job

Cons

Some customers are very rude We’re called to work in office for a full week some months Need more vacation days yearly

Viewing 1 - 3 of 22 Reviews

Glassdoor has 1,782 Con Edison reviews submitted anonymously by Con Edison employees. Read employee reviews and ratings on Glassdoor to decide if Con Edison is right for you.