Credit Acceptance reviews

4.0

67% would recommend to a friend

(861 total reviews)

Vinayak Hegde

36% approve of CEO

67% positive business outlook

Credit Acceptance has an employee rating of 4.0 out of 5 stars, based on 861 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

861 reviews
5.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

- From the initial interview full transparency on expectations, numbers, etc. - Very supportive peers and managers - Competitive base pay and uncapped potential

Cons

- Extremely self sufficient role in your territory (only listed as a con if you prefer to work in person, at an office, within a group/team setting)

1.0
Oct 31, 2016
Recommend
CEO approval
Business Outlook

Pros

1. Good Base Salary 2. Company Phone 3. Company laptop 4. In some markets you can’t go wrong 5. Lots of freedom (it’s outside sales)

Cons

1. Their CRM is terrible 2. Rigid sales structure 3. Slow bureaucratic process for anything to happen 4. Some markets are hopeless; the product is just not competitive there 5. Management’s inability to admit #4 6. Management’s inability to even attempt to take action (aside from re-staffing) about #4 7. Way too many surveys that you are obligated to take and give high marks on 8. Rampant turn over. My boss said the average MAM lasts less than one year. 9. So much of the job depends on your supervisor 10. They will fire you the day you put in your 2-weeks’ notice 11. In my case they screwed up everything they possibly could have with the final paychecks

1.0
Jan 11, 2024

Extremely Toxic Leadership

Recommend
CEO approval
Business Outlook

Pros

401k match, solid bonus structure

Cons

This is the most malicious, underhanded, dishonest, righteous, micromanaging, closed leadership I've ever worked with, and it's largely driven by the Head of Product and the so-called truth he spews on a daily basis. Nobody can think or breathe in any meetings he attends as he is never quiet. And should anyone have the courage to speak up and share their own ideas, they will likely get berated in front of the crowd (and no longer have a job if they continue to share any ideas that don't match his exactly). He has somehow created such fear around him that nobody will speak the truth about him for fear of retaliation. He turns people against each other and has led to numerous people leaving of their own "choice" or otherwise.

Viewing 1 - 3 of 861 Reviews

Glassdoor has 899 Credit Acceptance reviews submitted anonymously by Credit Acceptance employees. Read employee reviews and ratings on Glassdoor to decide if Credit Acceptance is right for you.