Is Crossroads a good company to work for?

Crossroads has an overall rating of 4.4 out of 5, based on over 396 reviews left anonymously by employees. This rating has been stable over the past 12 months. 93% of employees would recommend working at Crossroads to a friend and 92% have a positive outlook for the business. The best reviews about Crossroads have been left by employees working as Anyonymous Employee , Anonymous and Care Manager .

Does Crossroads pay their employees well?

According to anonymously submitted Glassdoor reviews, Crossroads employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Crossroads. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Crossroads?

93% of Crossroads employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Crossroads 4.5 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Crossroads?

Anonymous (77) , Anyonymous Employee (21) , Care Manager (19) , Counselor (17) , Substance Abuse Counselor (14) , Program Supervisor (10) , Front Office Assistant (7) , Current Employeee (6) , Case Manager (5) , Mental Health Counselor (5) , Administrative Assistant (4) , Billing Specialist (4) , Employee (4) , FOA (4) , Human Resources (4)

What are the pros of working at Crossroads according to real employee reviews?

"Some great people that work there" ((in 15 reviews)); "Wonderful place to work & pay is good" ((in 13 reviews)); "My coworkers always help me out when needed." ((in 9 reviews)); "Supportive team environment, strong mission and culture." ((in 9 reviews)); "This company has very flexible hours, accepts part" ((in 7 reviews))

What are the cons of working at Crossroads according to real employee reviews?

"Bad Communication." ((in 10 reviews)); "Leadership is absolutely shady, toxic and awful." ((in 9 reviews)); "Training for new Counselors, not just about the position and role, but also more timely ways to complete tasks instead of being given a list and figuring out how to get it all done." ((in 3 reviews))

What Crossroads locations have received the highest employee ratings?

Erie , Greensboro , Greenville , Somerset

Crossroads reviews

4.4

93% would recommend to a friend

(387 total reviews)

Rupert McCormac, IV, MD

94% approve of CEO

92% positive business outlook

Ratings by category

4.5

Culture & values

4.5

Diversity & inclusion

4.5

Work/Life balance

4.5

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

Crossroads has an employee rating of 4.4 out of 5 stars, based on 387 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Crossroads employee rating is 28% above average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

387 reviews

5.0

Apr 13, 2026

The atmosphere feels like home!

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Our opinions and ideas are always taken into consideration when our supervisor asks for our input! she always includes us in the things are should be included in and she doesn't ever let anyone's opinions go unheard.

Cons

I would change the pay according to the amount of work that's being done on a daily.

Crossroads Response

3w

Thank you for taking the time to write a thoughtful review! We appreciate you sharing your experience with us and are glad to learn that you are enjoying working at Crossroads. If you’d like to provide further feedback, please email us at hr@ctc.care.

5.0

Apr 13, 2026

We work hard as a team.

Current employeee

Recommend

CEO approval

Business Outlook

Pros

I am so very thankful and grateful to be working for such a company that I feel really does make a difference in the lives of our patients for the better.

Cons

I would change the disconnect from senior leadership/compliance to center staff. There's something missing.

Crossroads Response

3w

Thank you for sharing your experience. We’re encouraged by your positive comments and appreciate your constructive feedback on areas where we can improve. Your insight helps guide our ongoing efforts. If you’d like to provide further feedback, please email us at hr@ctc.care.

5.0

Apr 5, 2026

The work we do is meaningful.

Current employeee

Recommend

CEO approval

Business Outlook

Pros

I feel that the work we do is very rewarding and your voice is heard. I have total confidence in the services we provide for the patients and commitment of our team!!

Cons

I personally think that my job here needs a increase of pay across the board due the amount of responsibilities that this job requires. I also think that due to the sensitivity of this field when employees feel valued and are not required to work to jobs to pay the bills then it offers better services to our patients. I also think that there should be more rewards for completing trainings and extra task on time due to the fact that we are not allowed to go in to over time so taking the time out of our busy day to complete these task causes more presser on us.

Crossroads Response

3w

Thank you for leaving a review! The work we do here is truly inspiring and rewarding! We hear your feedback, and it does not go un-noticed. We will investigate your concerns and address appropriately. Thank you again for your insight. If you would like to provide further feedback, please email us at hr@ctc.care.

Viewing 1 - 3 of 387 Reviews

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Medical Receptionist - Somerset, KY

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Crossroads

Crossroads reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The atmosphere feels like home!

We work hard as a team.

The work we do is meaningful.

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