Is Custom Ink a good company to work for as a Satisfaction Associate?

Satisfaction Associate professionals working at Custom Ink have rated their employer with 3.5 out of 5 stars in 44 Glassdoor reviews. This is a higher than average score with the overall rating of Custom Ink employees being 2.9 out of 5 stars. Search open Satisfaction Associate Jobs at Custom Ink now and start preparing for your job interview by browsing frequently asked Satisfaction Associate interview questions at Custom Ink .

Does Custom Ink pay Satisfaction Associate employees well?

Satisfaction Associate professionals rate their compensation and benefits at Custom Ink with 4.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Satisfaction Associate salaries and benefits at Custom Ink .

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 126 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 61 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 30 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Free food at least twice a week" ((in 22 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 43 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 12 reviews)); "Low compensation (could be average for call center) isn't really enough to support yourself" ((in 10 reviews)); "Bad management, childish favoritism, inability to pick a direction and stick with it, the list goes on." ((in 9 reviews))

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Custom Ink

Custom Ink Satisfaction Associate reviews

3.5

76% would recommend to a friend

(44 total reviews)

David Doctorow

Not enough data to show CEO approval

61% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.2

Compensation and benefits

4.0

Career opportunities

3.9

Work/Life balance

3.8

Senior management

Satisfaction Associate employees have rated Custom Ink with 3.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Satisfaction Associate professionals have a good working experience there. Custom Ink is rated in line with the average (within 1 standard deviation) by Satisfaction Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

44 reviews

3.0

Jul 8, 2025

5/10

Customer satisfaction

Recommend

CEO approval

Business Outlook

Pros

the benefits were good along with time off

Cons

poor managment and unpredictable business goals

Custom Ink Response

8mo

Thank you for taking the time to share your feedback. We’re glad to hear you found value in the benefits and time off available at Custom Ink. At the same time, we take seriously your perspective on management and business direction. Your input is important and will be shared with the appropriate leaders for reflection as we work to strengthen clarity and consistency across the organization. We appreciate the contributions you made during your time with us and the honesty of your review.

2.0

Nov 17, 2024

OK company

Satisfaction assurance

Recommend

CEO approval

Business Outlook

Pros

Nice team, some good company benefits and potential to earn more

Cons

Repetitive with some grey areas in the work

5.0

Sep 30, 2024

Best company ever

Customer satisfaction

Recommend

CEO approval

Business Outlook

Pros

Love custom ink. It's been the greatest company I've ever been at

Cons

Like any job ups and downs but they take care of us.

Viewing 1 - 3 of 44 Reviews

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Custom Ink Satisfaction Associate reviews

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5/10

OK company

Best company ever

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