Discover reviews

4.0

69% would recommend to a friend

(5,170 total reviews)
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Michael Shepherd

66% approve of CEO

47% positive business outlook

Discover has an employee rating of 4.0 out of 5 stars, based on 5,170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Feb 17, 2019

Headed in the Wrong Direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great facilities, decent benefits, some great people (although the number is dwindling by the day)

Cons

It's really sad to see the current direction of the company since the new CEO, Roger, took over - increased bureaucracy, more micro-management, terrible personnel decisions at the executive level, and missed goals across the company (translating to missed corporate earnings). It was hard to leave, but it started becoming increasingly clear that it wasn't the same company I joined over a decade ago. The executive leadership ranks have been gutted over the last several years with many high profile defections and retirements, and their replacements are just not at the same level. More damning is the complete lack of a coherent long term growth strategy. Over the last few months, I've had at least one or two Discover employees a week reach out looking for help to find a new job. Most of these folks are high performing mid and executive level employees who are seeing the writing on the wall and are running for the exits.

1.0
Apr 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Only pro is the ability to work from home.

Cons

They say over and over again that they care about their employees.... Ill let you decide that! My father passed unexpectedly while I was one month into training. I went into work the next business day to speak with my manager on what my options were because I had to plan my fathers funeral. My manager was very short, rushed me because he was busy and said "call HR and provide proof of his death." Unfortunately, I couldn't take the rest of the day off. I contacted HR as instructed and found out I had no options, was told "you can quit and then reapply once your situation is handled when the position is available again." I had to make the decision of going to work or my father’s viewing. I sent my resignation email stating what HR said along with the requested obituary, like I was lying about his death. I doubt they even looked at it. Honestly, I am very traumatized by this.

2.0
Jul 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits are excellent, and base salary, while not as high as some other finance companies, is fair. Bonus structure and raises are also fairly decent. You have the opportunity to learn a lot at Discover from some very smart people. I'd highly recommend it as a place to get solid corporate work experience before moving on elsewhere.

Cons

1. Recent rounds of layoffs as part of department restructures exposed leaders that aren't making decisions based on actual job function or performance, but personal relationships or agendas. This isn't the way to keep morale high. A lot of people feel the place has become toxic due to the reorgs happening across the enterprise and are looking to get out. 2. There is a huge bloat of middle and upper management. Too many Directors, specifically, who are largely incompetent or not at all useful, and instead just trying to figure out who and how to get promoted to VP. It's an additional layer between Senior Manager and VP that is largely useless if all the Directors care about is getting ahead, and not the actual functions of each team. 3. Goals are very ill-defined here. You spend months and months forming goals and projections only to abandon them for the next shiny object that pops up. There's surprisingly little strategic thinking among the higher ups here. It's all about reacting to the latest fire or hot topic and not at all about executing a cohesive strategy. 4. Work from home benefits are about to go away due to the new CEO hating it, so if you're counting on that and hate commuting to the suburbs, I'd recommend finding a different place to work. 5. DMS is really ineffective. It creates more meetings and wastes time trying to brainstorm on initiatives that ultimately never get executed.

Viewing 1 - 3 of 5,170 Reviews

Glassdoor has 5,580 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.