Strong Training Program and Company Culture - Retention Specialist AAA Club Alliance Employee Review

5.0
Jun 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent learning experience for beginners, always available overtime, and many benefits like school tuition reimbursement. Many Remote positions became permanent after COVID.

Cons

Stressful, high-volume call center, handling both outbound and inbound calls. When I started, the company culture still had a lovely, traditional, family-style feel, but many of its systems and processes were outdated. While improvements were underway when I left, they were still catching up compared to other call centers.

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AAA Club Alliance Response
10mo
We appreciate hearing that you have enjoyed the benefits and training AAA has provided to Associates. We do offer mental health support through our employee assistance program as well as individuals can use one of our health plans to find a mental health provider in network in their region, we will share your feedback with our benefits team to ensure those offerings are communicated to Associates.

Explore other reviews about AAA Club Alliance

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The overlall Greta fit for employment

Cons

It takes a lot of work to get. Unit tge company

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AAA Club Alliance Response
1mo
Thank you for taking the time to share your feedback. It appears the location you selected is for California. Our organization does not operate in that region. AAA is made up of multiple independently operated regional clubs. To ensure your review reaches the correct AAA Club, please visit AAA.com and enter your ZIP code to identify your local club. This will help you find the appropriate Glassdoor or Indeed page for your experience.
4.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

if you build relationships internal you have a great chance in advancing in your career. The career paths are unlimited. you can start out on the phones making 12.00 hr and end up as a manager in data analytics making 102k annually

Cons

Its convenient but they will lowball you when negotiating pay if your an internal employee considering they already have insight on exactly what your getting paid now so they will consider you receiving a good pay jump from your last position instead of what the market if for the current position your are being promoted to. For example if your new position rand is 60k-90k the will start you off at 60k, knowing that you where making 42k. They will not negotiate, its a take it or leave it.

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AAA Club Alliance Response
1mo
Thank you for taking the time to share such thoughtful feedback. We’re proud of the strong internal mobility opportunities we offer and appreciate your recognition of how building relationships and developing skills can lead to long-term career growth across the organization. We are committed to transparency and fairness in our compensation practices, which is why all positions include posted salary ranges to ensure consistency, whether roles are filled internally or externally. We appreciate your perspective and will continue to use feedback like this as we refine how we support career advancement and rewards for our Associates.
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