Supportive manager, but inconsistent communication and pay issues - Customer Service Representative (CSR) ABM Industries Employee Review

Great team and culture. People oriented.

Minimum 4 days in office

Offers fast-paced experience in high-volume recruiting and a crash course in managing heavy workloads.

• High Turnover & Restructuring: Frequent layoffs mean remaining staff must absorb the extra workload. In 3 years, I experienced 5 different supervisors, 4 regional managers, and 3 upper managers, creating a lot of instability. • Heavy Workload vs. Compensation: Recruiters are expected to hire 60+ people per month while navigating constant technical issues and updating over 10 different spreadsheets. However, compensation falls short with a $0.25 annual increase and no bonus structure for frontline recruiters. • Workplace Pressure: The high volume and tight targets leave little time for breaks, with many employees eating at their desks to keep up. Additionally, there are frequent payroll issues with frontline staff.