Unless you’re from LM keep looking - Claims Adjuster AmTrust Employee Review

1.0
Nov 1, 2023
Recommend
CEO approval
Business Outlook

Pros

An abundance of paid holidays

Cons

This place is toxic. A new VP was brought in from LM and there is just very weird and bazaar behavior going on here. He brought his cronies from LM. They now hold AVP, manager, supervisor and adjuster positions. If you disagree with any of them you will be out the door in no time. Whether it’s pushing you out by treating you like trash or putting you on performance due to their petty micromanaging, they will get you gone one way or another. If you are one of the LM people you will get special treatment and most likely love it here. LM people can be insubordinate and disrespectful with no consequences. These guys will make sure the LM’s get the most money and the least amount of work. Basically, if you’re not from LM just run the other direction and save yourself some grief. They just laid off adjusters (some who were amazing at their job) due to reorganization but then hired more LM people. It’s almost comical at this point. The claims systems are archaic. You spend too much time restarting them, waiting for them to respond, and going through multiple steps to complete a simple task. IT is not very helpful and will place your issues at low priority when the problems your are having enable you from working. Micromanaging is high. Nobody is on the same page. You’ll get a different answer to the same question from every person you ask. Also, I have been told they are requesting people leave 5 star reviews on Glassdoor. So, be careful taking all those good reviews into consideration.

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AmTrust Response
2y
Thank you for your review. Amtrust Claims leadership remains committed to providing our employees a positive experience that allows them to be successful at AmTrust. Opportunities for development and growth are the foundation to our success as a company. We are proud to see our colleagues attain internal promotions allowing us to grow and form a strong leadership team. We are proud that many colleagues have returned to AmTrust and welcome their renewed energy to AmTrust. While we continue to acquire, develop, and retain talent that will power our growth, it is important to us that our employees feel supported, please reach out to us at AmTrustEmployeeCenter@amtrustgroup.com or the anonymous hotline, 844-331-2374, so that we can learn more about your concerns.

Explore other reviews about AmTrust

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive Team and Management, Company Holidays, Advancement Opportunities,

Cons

Current system inhancements can make things make things slow at times

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AmTrust Response
1w
Thank you for sharing your experience with us.
2.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
3w
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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