Went downhill fast - Credentialing Specialist Aya Healthcare Employee Review

The culture has changed drastically in 3 years. The micromanaging is at an all time high. CSs are given unrealistic expectations, the workload is more than one person can do in an 8 hour day. There is zero flexibility in process. Instead of being given autonomy to your workday, you’re told how you’re not following the rigorous guidelines. Many of us work off the clock just to keep our head above water. It’s quantity over quality. Your promotions and raises can be determined by metrics that are out of your control. You’re expected to get your traveler into the lab within 72 hours and if your metrics aren’t meeting goal, you end up being constantly questioned and watched. We cannot force a traveler to go into the lab. We’re told to work on expressing urgency. My skill set was always in question, even though I’ve worked there for 3 years and already gotten a promotion. You’re just now deciding I’m not a fit? Employees are urged to bring new ideas but when we do, we’re told to do it the way we were taught. CS’s are afraid to speak up for fear of retaliation. Our manager commented we were over staffed and in the weeks that followed good employees were all the sudden gone. Working harder not smarter. Redundancy in work. You have to note your RTCR, traveler notes, start an email chain and open a ticket all on the same issue. It’s exhausting.