A valuable learning experience in my first 1 month - Customer Support Specialist Bitdeer Employee Review

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

-Well structured onboarding process -Supportive and knowledgeable team with clear guidance -Good exposure to the workflow( on Zendesk-well defined ticketing system, tools and KYC compliance) -Understood the accuracy and attention to detail in maintaining the work standards -Fast-paced environment that helps improve problem solving and communication skills -Role has helped me gain industry specific knowledge and improve my customer handling skills

Cons

Nothing to add at this stage, as I am still learning and understanding the processes.

Explore other reviews about Bitdeer

5.0
Jan 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Really great team of professionals. Everyone Ive worked with is engaged and aligned to the company mission and vision and I believe the sky is the limit with Bitdeer's potential in the mining space!

Cons

The only con is the time difference between the US and Signapore team so meetings can often happen very early or very late

3.0
Mar 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent pay, great bonuses, plenty of OT available. Camaraderie among coworkers and some stellar managers who care.

Cons

Promises of advancement, at least on the US side of operations are a carrot on a stick. Lots of weird office politics and gossip, and nepotism in management. Proper PPE is never used. Even after an accident involving a man falling four stories from a lift, I never saw a single harness being used.

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