Pros
Great company with an EXCELLENT product. Lots of wonderful people in upper management-- great role models with wonderful leadership skills.
Cons
Very frustrating to know that working my butt off results in making someone else rich-- TMs with this company make triple what CSs make with very little difference between the job descriptions. TMs order the CSs around but are not technically considered their managers. Very strange relationship between the two positions. The only way to make more money as a CS is to sell.... Again strange considering that the TM is the one that most benefits from the CS selling. ... One must be crazy to want to work this hard just to watch their "teammate" reap the rewards. If you are interested in this position: Know ahead of time that you will be working extremely hard and make very little money. Even when you have a free moment from cases & sales calls to try and catch up on admin work, you will get pulled to neighboring territories to cover their cases (again, not making you a $). Don't be surprised if you end up working 12-16 hour days. You will be on-call every single weekend and you will be required to answer your phone to patients and accounts even if you are on vacation. As the CS member of the team, you will be the team member required to cover the holiday cases. You WILL be overworked & underpaid and the work-life balance is horrific.