Be cautious. - Media Buyer Butler/Till Employee Review

2.0
Jan 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Pretty decent benefits and generous healthcare. Paid company shut down between Christmas & New Years.

Cons

I worked at Butler/Till for a short time. While I was there, I felt close with my team, but that's about it. Everyone was very friendly but departments are just very segregated there. From the outside, this company seemed amazing; almost too good to be true. It gave the vibe of a "big city agency" but in Rochester, NY. They pride themselves on being an employee-owned, women-led business. Employees with an actual say in how things operate? That's almost unheard of. They really wanted to hear the voices of their employees, and they do listen to your thoughts, concerns, & criticism. I believe an "open communication" and "transparent" workplace was what they wanted from their employee-owners, but that was not always the case in return from upper management. Unfortunately, there is still a C-suite of people who make ALL the decisions at this company. 2023 was a very tough year for so many businesses, and no doubt that B/T also struggled. There were some business changes internally which ultimately led to the layoff of many, many intelligent and hard-working people. I was one of those laid off. This is my own personal experience. I could tell business needs were changing but I was told BY MY DIRECTOR that our jobs were safe. Lies. I was laid off not even 2 weeks later. I was laid off by someone I had never met; some higher up that didn't know me either. I didn't even have a chance to say goodbye to my teammates and I never heard from my manager again (texted and called, no response). My manager was told the night before I was laid off that I was being let go, and never reached out to wish me well or even talk to me, and didn't even tell the other coworkers of my team. I never heard from that director who said jobs were safe either. It was really a slap in the face and made me feel like I didn't matter at all to this company. At the end of the day, let this be a reminder that you are replaceable and this company has no problem doing just that.

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Butler/Till Response
2y
Thank you for sharing your feedback, we are very disappointed to hear about your personal experience during your time here. With feedback like yours, we can assess our processes, trainings, communication, and continue to improve our work, management, and the overall agency. If you are open to it, we would love to discuss your experience further, please feel free to reach out.

Explore other reviews about Butler/Till

5.0
Mar 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Butler/Till is a strong place to work overall, especially if you value a collaborative culture and being surrounded by smart, supportive people. Anyone who’s worked at a truly toxic job before understands how good it is to work here. The company does a good job fostering a team-first environment where employees feel respected and where leadership genuinely seems to care about people. Other pros- ESOP , immediate 401 k match w/o vesting. Great coworkers, fun “perks” like food and swag. Career growth opportunities and the ability to learn new skills and cross train.

Cons

the company is in a period of rapid growth. While that creates exciting opportunities, it can also lead to some growing pains. Better to work at a company that is expanding than contracting though. That said, the growing pains can make it hard to have a work life balance; which is something the company has historically championed. Processes and structures are still evolving, which can sometimes make things feel a bit unclear or fast-moving. For employees who are comfortable with change and adaptability, it can be energizing—but for others it may feel challenging at times as the organization continues to scale.

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Butler/Till Response
2mo
Thank you for sharing your experience and thoughtful feedback. We are glad to hear that our collaborative culture, employee ownership, and opportunities to learn and grow are resonating with you. We also appreciate your perspective on the challenges that can come with rapid growth. As we continue to scale, we are actively focused on strengthening processes, supporting sustainable workloads, and reinforcing our long‑standing commitment to work life balance. Thank you for being part of Butler/Till and for contributing your voice as we continue to learn and improve.
3.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers. B-Corp. Employee owned. Good clients. Nice office. Good insurance and 401k match. Kind and approachable CEO.

Cons

Poor compensation compared to similar companies in same industry. Low bonuses. Understaffed. Overprocessed. Significant fear of making mistakes because of "flawless execution" leadership mentality. Senior leadership is out of touch about the actual work and needs of employees. Burnout is common and morale is quite low - especially among front-line workers. Annual engagement survey feedback is often glossed over and no real change is made. Feedback doesn't seem to go anywhere and the response from HR is always "talk to your manager" but managers and directors can't make change happen when it starts at the top of the org. Cross-functional teams often clash when we should all have the same goals.

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Butler/Till Response
2w
Thank you for taking the time to share such detailed feedback and for the more than five years you have invested at Butler/Till. We value the perspective of long-tenured employee-owners and appreciate you calling out both strengths and challenges. We hear and take seriously the concerns you raised around compensation, resourcing, leadership connection, and how feedback is acted on. We are in a period of significant growth and transformation as an agency, and while that brings opportunity, it can also create strain if we are not evolving quickly enough in how we support our teams. Your perspective reinforces areas we know require continued focus. Over the past year, we have been working to strengthen how we listen and respond to employee feedback, including more structured follow-through on engagement survey insights and clearer accountability at senior levels. We are also continuing to invest in compensation benchmarking, role clarity, and team resourcing to better align with market expectations and reduce pressure on our teams. Creating an environment where people feel supported, heard, and empowered to do their best work is core to who we are. We are committed to continuous improvement as we grow, and feedback like yours helps us prioritize where we need to do better. Thank you again for sharing your experience.
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