Pros
There's air conditioning. My team turned into family. PTO is still good (for now). Being business-minded I understand the fun stuff needed to be cut, but I never expected this cluster (beep).
Cons
Top of the ongoing list: Anthony Dupree (He reads these and probably wrote some positive reviews himself). He is the CIO (even though he didn't know what that position was as a young boy, and still doesn't) and is a huge reason for the low morale in the office. He literally walks around to see what's on everyone's monitors to make sure we're working. He implemented this new concept called "Utilization" for Support; this means we literally have to track the amount of time we spend on every interaction with each client to make sure our time is being spent appropriately. According to his standards you should be tracking/logging 50 minutes out of every hour towards your tickets, yet that's not how multitasking works so it's a made up metric. Also, I'm an adult. In a Support meeting with the directors, Anthony hijacked the meeting unannounced to tell us how horrible we're doing and literally addressed the room by calling us his "lowest employees". Don't be fooled like I was and think "I'm not high up enough to be a C-level's concern". WRONG. I've never met anyone in my life as degrading as this bloke. I truly wonder how it feels to be the most hated person in the office. Anyway, literally every single person I consult with is looking for a job. I don't see this company standing ground for very long. C-levels continue to boast about all of the money we've saved and EBITA, but let's consider how many salaries you don't have to pay to employees who left voluntarily and involuntarily, thank you captain obvious. This is a trickle effect that will eventually hit our clients hard, if it hasn't already. We recently lost one of our top paying clients and more will follow I'm sure. Also, our HR department is dwindling, that's a really bad sign. There's less people to represent us. Do yourself a favor and keep looking.