Pros
There are many pros in this department. It is a relaxed work environment, even though we are busy. You don't have management pressuring you to do anything, you can plan out your day as you see fit. You have to be ready for interruptions, but I think it makes the day more interesting. There will be times when you are on cruise control and then there are times when you will need to have the pedal to the medal to keep up. It is actually really fun, working individually and as part of a team with friendly people who treat you with respect, and make you laugh. Another plus are the celebrations we have: monthly birthdays, holiday parties, donut days, they are all great.
Cons
Sometimes situations arise that affect your success in your position that are out of your hands. You have to not let it get to you.