Gaslighting and Toxic Favortism - Anonymous employee Chewy Employee Review

3.0
Apr 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Clear production goals and measurable performance metrics -Opportunity to build speed and consistency in output -Some supportive coworkers and team leads who advocate for employees -Work can be engaging for those who enjoy hands-on, repetitive artistic tasks -Company mission (helping pet owners) can feel meaningful

Cons

-Inconsistent enforcement of policies across shifts, leading to frustration and confusion -Communication gaps between management and staff, especially when addressing concerns -Employee feedback often feels delayed or unresolved unless escalated -Workplace culture can become divided between shifts, affecting team cohesion -Behavioral expectations are not always clearly defined or consistently applied through toxic favoritism -High focus on metrics can sometimes overshadow employee well-being and communication quality -Not mental health friendly for sufferers of said conditions -Overly complicated processes for doctor requested absences, time off for beginners with no buffer period, and getting a hold of a manager, shift lead, or HR due to the lack of computers and the fact you have no idea where they float off to -We do not have the access of Slack communications without a computer since they do not work on our phones for basic WOW artist team members

Explore other reviews about Chewy

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

You can work from home if you live within 100 miles of the pharmacy location in Louisville, KY

Cons

Management is a revolving door, workload is heavy, and metrics can feel unattainable.

4.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

I am very happy in my role and grateful for the growth I have experienced over the last four years. Selling pet insurance has helped me become more confident and skilled in sales, communication, and customer support. I truly enjoy helping clients understand their options and feel supported when making decisions for their pets. I also value being part of a team where I can support my teammates and take on tasks that contribute to the overall success of the department. I appreciate the opportunities I have had to grow, improve, and make a positive impact in my role.

Cons

I would appreciate more alignment between daily responsibilities and the core expectations of the role. Some of the additional tasks assigned do not directly connect to pet insurance or sales. These tasks have impacted my overall adherence and metrics. I understand the importance of supporting business needs, but I believe it would be beneficial to reevaluate this process so that agents can remain focused on the responsibilities that best support their role and performance expectations.

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