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      A really good place to grow - Customer Service Associate Citi Employee Review

      5.0
      Jun 3, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved the people, good benefits, great atmosphere, I really enjoyed my time with the company and if I hadn’t moved, I’d prob still be with the company.

      Cons

      Some favoritism from the managers, sometimes people abuse the system and it can take a while before they were caught.

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      5.0
      Apr 4, 2026
      Soc analyst i
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Supportive community - Large network of individuals - Access to many analysis tools - Lots of opportunities for professional growth - Abundance of benefits

      Cons

      - Frequent budget concerns - Hub of SOC is centralized in TX

      3.0
      May 4, 2026
      Fraud operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

      Cons

      Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.

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