tread lightly with this company and who they got running it - Contact Center Representative Citizens Employee Review

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

Explore other reviews about Citizens

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Career Opportunities Inclusive Culture Strong Leadership Clear vision

Cons

Fast-paced environment can be demanding

4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Citizens is a great company to work for they have great competitive pay and benefits and depending on your job you could qualify for a bonus. The people are great to work with and learn from.

Cons

Overall the bank has alot of red tape and legacy mindset still. Things move fairly slow which slows the bank and employees down.

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