Pros
- Friendly Co-workers who are very welcoming. - Some great benefits - Medical, DashPass, Unlimited PTO - Decent role progression with opportunities to learn new roles.
Cons
- Extremely stressful customer service. 2-3 live chats at a time covering complex issues with a 20 minute handle time expectation. - Core values such as "Be Direct" are one direction (downwards) and weaponized. IE: If you are late or miss an All Hands meeting, you're publicly shamed in Slack. - Having the best customer service in the world is contradicted by poor decisions made by upper leadership. IE: Passing off customers to email due to specific inquiries. CEO gate-keeps his shirts from customers who are interested in them? - Culture isn't shared with WFH employees as much - They got rid of the employee who was working on solutions for that. - They like to "part ways" with employees that challenge the status quo. - No HR structure. I never got my letter of separation or exit interview survey. I had to reach out to HR on my last day after giving 3 weeks notice. Still never received anything. - Lacking most diversity & inclusion - The bottom line matters more to leadership than your mental health. They often use the "We're a startup" excuse to warrant burnt out employees.