Better than average pay, terrible systems - Licensed Marriage and Family Therapist (LMFT) Cyti Psychological Employee Review

2.0
Aug 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Better pay than average, autonomy.

Cons

Mend, the new platform for the video sessions, scheduling, and other administrative functions, is bad. It seems to take a great deal of bandwidth, so many clients' do not have sufficient internet speed to prevent lag or outright disruption. The back office staff are hit and miss, there are a few that are very good, but many seem quite unhelpful and less than knowledgeable.

Explore other reviews about Cyti Psychological

5.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

-Flexibility: My schedule has been filling up without having to open up nights and weekends. -Compensation -Support: I feel supported, but I am also not being constantly asked to prove or alter my work in a way that feels unsupportive. As a licensed clinician, I don't want my work steered in a direction that is beneficial for the company instead of the client (I have unfortunately seen this in the past at different orgs). -LOC: After working at higher levels of care in the past, I am finding the population so refreshing and rewarding to work with. I have been finding that most clients I am paired with are a good therapeutic fit.

Cons

-This is not a con necessarily, but I am unsure of what performance incentives (raises) or growth within the company look like. -This is also not a company problem, but I am noticing that some clients want resources that are beyond this level of care.

1.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, you can work whenever you want

Cons

The credentialing process took 6 months to complete with no pay during that time. I was not able to schedule any clients until one specific Insurance had credentialed me. Upon being credentialed there Is no assistance with scheduling and you are told that you have to open your schedule and wait for clients to schedule with you.

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